Product Manager Director - AI/ML Features

Job Description

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company, and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the Role:

We are seeking a Product Manager to lead the development and enhancement of features that leverage Artificial Intelligence (AI) and Machine Learning (ML) technologies within our suite of Account Payables and Account Receivable products. This individual will play a pivotal role in identifying customer pain points, defining product requirements, and collaborating with cross-functional teams to deliver innovative AI/ML-driven solutions that provide measurable value. This is a critical area of investment across all our B2B solutions.

Note: We have a hybrid work environment in our Atlanta office unless the role or business dictates otherwise.

What you will be doing:

1. Strategy and Vision

• Define and communicate the product vision and roadmap for AI/ML-powered features.
• Align AI/ML initiatives with overall business objectives and customer needs.
• Stay informed about the latest AI/ML technologies and trends, assessing their potential to drive product innovation.

2. Customer Insights

• Collaborate with customers, stakeholders, and user research teams to identify key use cases and pain points.
• Translate customer feedback into actionable product requirements.

3. Product Development

• Work closely with data scientists, engineers, and designers to create and launch AI/ML-driven features.
• Prioritize features and initiatives based on customer impact, feasibility, and ROI.
• Build net new user experiences with AI and automation within our suite of AR/AP products

4. Collaboration and Communication

• Serve as the bridge between technical teams and business stakeholders, ensuring clear communication and alignment.
• Present project updates, results, and roadmaps to senior leadership and other stakeholders.

5. Metrics and Evaluation

• Define success metrics and KPIs for AI/ML features.
• Monitor and evaluate product performance, iterating on features to improve outcomes.
• Ensure that AI/ML solutions are ethical, transparent, and compliant with applicable regulations.

What you will need:

• Bachelor’s degree in Computer Science, Engineering, Data Science, or a related field (MBA or advanced technical degree preferred).
• 15 years of financial services experience preferably in product management as well as management/leadership experience
• You are an early adopter in building with or adopting AI for your own product craft and you are excited about helping customers accelerate their own AI adoption journey.
• Familiarity with AI/ML concepts, including supervised and unsupervised learning, natural language processing (NLP), computer vision, and predictive analytics.
• Understanding of data pipelines, model training, and deployment processes.
• Experience working with data scientists or ML engineers

• Strong problem-solving and critical-thinking skills.
• Excellent communication and stakeholder management abilities.
• Proven track record of delivering customer-centric solutions that leverage AI/ML.

Added bonus if you have

• Experience scaling AI solutions across multiple internal teams through frameworks and best practices
• Experience in industries where AI/ML has significant applications (e.g., fintech, healthcare, e-commerce).

•  Passion for leveraging technology to solve real-world problems.
•  Ability to bridge the gap between technical capabilities and business needs.
•  Strong analytical mindset with a focus on data-driven decision-making.
•  Commitment to delivering ethical and user-focused AI solutions.
• The ideal candidate has a strong technical background, excellent product management skills, and a deep understanding of AI/ML capabilities and limitations.

What we offer you:

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

Flexible and creative work environment

Diverse and collaborative atmosphere

Professional and personal development resources

Opportunities to volunteer and support charities

Competitive salary and benefits

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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