Product Manager, Digital Banking

Join a Challenger

Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.

We are a big (and growing!) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021. 

Purpose of Job

Reporting to the Group Product Manager or Senior Director, Product Manager and working alongside senior product managers, engineers, and product designers.The Product Manager is responsible for devising strategies and leading projects to optimize customer service via Equitable Bank’s digital channels – specifically online banking and mobile banking. 

Main Activities

• Assisting in development of strategy and roadmaps for service functionality in all channels, including financial/experience justification, overall design and customer experience
• Assist in the delivery of new products and features in digital channels
• Assist in the running of the digital channels day-to-day, ensuring their availability to customers
• Maintaining industry and competitive awareness
• Supporting the team in delivering a leading, intimate customer experience in the digital channels
• Driving Digital Banking projects with internal groups and vendors
• Working with marketing and sales on best way to deliver leads and offers in digital service channels
• Working with the call center to ensure smooth operations and low deflected call volume
• Managing various vendor relationships
• Working with legal, compliance, fraud, etc. to ensure protection of Equitable, and especially our customers

Knowledge/Skill Requirements

• 5+ years of Financial Institution experience leading online and/or mobile banking channels
• Highly preferred experience in working with Cards products (Pre paid cards, Debit cards and Credit card) or rewards and offers
• Education Background in Post-Secondary Degree in Commerce, Management, Economics, Finance, Engineering, Computer Science, etc. MBA or other graduate degree a plus
• Familiarity and expertise with consumer technology, both common and leading
• Proven track record of delivering customer-facing service enhancements on a large scale
• Familiarity with user experience & design principles, specifically for digital interactions
• Strong attention to detail
• Proven ability to initiate and execute projects
• Good verbal and written communication skills
• Project management experience
• Familiarity with the mobile ecosystem (app stores, mobile payment technologies, etc.) is ideas

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus 

✨ Market leading RRSP match program

🩺 Medical, dental, vision, life, and disability benefits

📝 Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days 

🖥 Virtual events to connect with your fellow colleagues

🎓 Annual professional development allowance and a comprehensive Career Development program

💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 351 King Street East, Toronto, ON.

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well. 

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We can’t wait to get to know you!