Product Manager, Alarm Phone E2E

KONE Technology and Innovation Unit (KTI) is where the magic happens at KONE. It's where we combine the physical world – escalators and elevators – with smart and connected digital systems. We are changing and improving the way billions of people move within buildings every day. We are on a mission to expand and develop new digital solutions that are based on emerging technologies.

KONE R&D brings together top talent from different disciplines into an industry-leading product and technology organization. We thrive in solving complex customer challenges, connecting legacy with the latest technologies across hardware and software engineering. In fact, roughly half of our R&D roles are in software. Agile ways of working mean that we are better able to meet our customers’ rapidly evolving needs for speed and innovation, in a global environment.

R&D unit in KTI is responsible for developing digital services at KONE. It’s the development engine for our Digital Services such as KONE 24/7 Connected Services, Office Flow and Partnership Ecosystem.

Our common goal at KONE is to keep the end users safe and people flow uninterrupted. KONE moves 2 billion people every day and that means our services can really make cities better places to live.

We are now looking for

Product Manager, Alarm Phone E2E

to lead the development and management of the elevator alarm phone devices and infrastructure at Hyvinkää Finland.  You may also work in our Espoo-office, if that’s more convenient for you. There’s possibility to work remotely few days a week.
What is our challenge for you?
Elevator alarm phones are safety critical equipment to ensure the passenger safety. The alarm phone End to End environment consist of not only the physical alarm device in the elevator, but also on the connectivity, call routing infrastructure as well as the call handling solutions in the customer service centers. In this role, you will be at global central point in developing the alarm phone devices while also ensuring the reliability and performance of the entire infrastructure and processes, driving their continuous development according to the selected strategy and roadmap.

As a Product Manager for the Alarm Phone E2E, you will

• Define and drive the alarm phone system level product strategy and roadmap. Ensure alignment between technical architecture and business outcomes. Manage priorities and dependencies between teams and oversee the system-level backlog.

• Oversee the entire lifecycle of the alarm phone E2E system. Ensure operational efficiency by working across teams and define key KPIs for follow-up.

• Ensure alarm phone devices are competitive and aligned with strategy. Own the lifecycle of selected devices from concept to ramp-down.

• Act as a bridge between technical teams and other stakeholders to ensure smooth processes. Collaborate with the business side alarm phone owner to improve infrastructure and processes.

• Use data and analytics to guide decisions. Implement metrics and KPIs on dashboards and ensure stakeholders are up to date.

What can we offer you?
By joining our team, you will get into a fully global environment with a real purpose. We work according to Agile principles and follow scrum in our practices. This position also provides individual learning opportunities in a truly global environment. We have a relaxed atmosphere where respect for the individual is of high importance. We emphasize working together in teams and understand that proper work-life balance is important to deliver results in the long run.
To succeed in this role, you have
 

• Strong product management experience and proof in an international environment, working with connected physical devices, cloud software, global infrastructure and processes

• Solid leadership skills in matrix organization, with proven track record of leading complex systems and products

• Strong business acumen and capability to quantify customer value and business benefit.

• Are Data-savvy and KPI-driven, using analysis and tools like PowerBI

• Excellent communication and collaboration skills across R&D and business stakeholders

The desired candidate will have:

• A minimum of 5+ years of demonstrated product leadership experience with a proven track record of success stories.

• Concrete proof with results on leading the R&D development of complex E2E systems, physical products, infrastructure and practices

• Agile leadership experience in practice.

• Experience in working in an international multisite environment with high-performing technology business.

• Proven ability to engage with developers, designers, and company leaders in an inspiring, constructive, and collaborative relationship.

• Experience on call routing and communication devices and processes is considered as an advantage

For additional information please contact: Mikko Aro (Director, Product Management and Strategy) +358 40 844 3400 on Friday March 14th 14-15 EET or [email protected]

Want to join the #PeopleFlow?

If you think this could be your next inspiring challenge, please submit your application as soon as possible via our Careers-site www.kone.com/jobs  latest by March, 16th 2025.

#LI-KTI

#LI-Hybrid

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers