Product Management Intern

Position Description:

ServiceTrade is a leading SaaS company transforming the fire protection, life safety, and mechanical industries. We’re seeking a motivated and skilled Product Management Intern to join our growing team. As the Product Management Intern, you will work alongside the Product team to tackle problems facing our customers and business. You will learn about operational processes, problem identification, solution refinement, as well as interact with key departments that impact product development.  This internship offers a unique opportunity to gain hands-on experience in process analysis, problem-solving, and process improvement methodologies.

This is an in-office internship so you’ll need to be on site at our Durham, NC Headquarters. 

Why ServiceTrade:

ServiceTrade’s early career student program internships provide current/upcoming senior students with challenging assignments, technical skills, exposure to our company's senior leaders,  opportunities to network, and much more. Our 9-week summer internship opportunity offers candidates working toward their Bachelor’s degree exposure to a variety of areas within a growing software company. 

What sets us apart? Our product is a true GAME-CHANGER that provides our customers a massive ROI and keeps them on the leading edge of the industry.

About You:

• You’ve got positive energy. You’re optimistic about the future and determined to get there.
• You’re never tired of learning. 
• You collaborate with others to foster effective teamwork by linking own responsibilities to the team’s goals and needs - zeal for new information, knowledge, and experiences; regularly seeking and capitalizing on learning opportunities
• You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You take prompt action to accomplish goals and take initiative to go above and beyond what is required
• You can pivot on the fly. ServiceTrade is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
• You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
• You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

Knowledge and Skills:

Here is what we look for in not only our interns, but all of our employees:

• Strong analytical and problem-solving skills.
• Excellent organizational and time management skills.
• Strong communication and interpersonal skills.
• Ability to work effectively both independently and in a team.
• An interest in business process improvement and a willingness to learn.

For our Product team, we’d also love:

• Currently pursuing a degree in product management, computer science, or a related field
• Experience using tools such as project management software, version control systems, task management, analytics/data tools, etc.  
• Python experience is a PLUS!

A few things you’ll want to know:

What does ServiceTrade do?

Founded in 2012, ServiceTrade is the software platform for commercial mechanical and fire contractors. More than 1,300 contractors use ServiceTrade to increase profit and deliver more work during a persistent skilled labor shortage by improving service and project operations, helping technicians be more productive and do their best work, selling more service and inspection agreements, and growing customer loyalty. Over 10% of the commercial or industrial buildings in the United States are serviced by contractors using ServiceTrade to manage 13 million equipment assets and invoice more than $7.5 billion of service-related commerce. 

Ok, so why should I care about that?

Our customers are smart, hard-working people who we enjoy serving. We help them grow their business to earn more revenue, employ more blue-collar workers, and become more valuable to their customers. It’s why we get excited about serving a market that you might never have thought about before.

What kind of working environment do you have?

We’ve transitioned from a start-up to a scale-up -- that means we still have the spirit and energy of a start-up and are adding new people who will help us expand our business faster and run our business smarter. We have big ambitions and every employee understands our goals and what their role is in achieving them. Read about our company culture on our About Us page. 

What can Interns expect:

• 9 week paid internship from Monday, June 2 - Friday, Aug 1
• Work onsite at our RTP Headquarters off S. Miami Blvd
• Company issued laptop for the duration of the internship. It will be turned in at the conclusion. 
• Dedicate 40 hours each week to your internship responsibilities and tasks
• Receive an hourly pay of $23/hr
• Participate in company-related activities such as volunteering and ServiceTrade Dayz
• Participate in intern specific activities such as Lunch-n-Learns and team building 

Want to know more? 

Go ahead and apply! Let’s get to know each other.

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This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S