Product Lead - CRM (Communication)

Description

Product Lead – AI-Powered Sales Omnichannel | monday CRM

You want to work somewhere that lets your creativity shine, where you can build from 0 to 1 and drive real—not just incremental—impact. You want to be the one creating the inflection point, not just reading about it in the news. But you’re not looking to join an early-stage startup and give up the stability and resources that come with a successful company.

Your place might be with us.

The CRM product operates as a startup within monday.com. With a team of over 70 people spanning product, R&D, design, analytics, marketing, product marketing, content creation—and even video editing—we have everything we need to build an exceptional product and drive massive growth.

Launched in May 2022, monday CRM has seen exceptional momentum. With over 27K paying accounts and 22X ARR growth compared to monday.com’s core product, it’s one of the fastest-growing CRMs in the world. And this is in the most competitive SaaS category on the planet. The potential ahead? Huge.

We’re looking for a strong product manager to lead one of the most strategic and high-growth areas within monday CRM: the Omnichannel team.

In this role, you’ll define and own the vision for AI-powered conversational tools that free salespeople from busywork and help them build stronger, more human relationships—faster, in ways the world hasn’t seen before.

About The Role

• You’ll lead one of the most strategic and high-growth areas within monday CRM: the Omnichannel team.
• You’ll create and own the vision for our AI-powered communication strategy, building conversational AI tools that don’t replace human connection—they enhance it. Help sales teams engage personally, at scale.
• Work cross-functionally with engineering, design, marketing, and GTM teams to ship products that drive adoption and real revenue.
• Use data, experimentation, and user insights to shape the roadmap and prioritize what matters most.

Requirements

• 7+ years of product management experience, ideally in B2B SaaS platforms.
• You’ve led high-impact product areas that solve real problems and have the business results to show for it.
• You’re a visionary—there’s no playbook for AI-first product building. You’re ready to write it.
• You’ve owned large product surfaces, serving multiple internal teams or use cases.
• You think like a founder—taking ownership, moving fast, solving real problems.
• You’re data-fluent—comfortable running experiments, diving into metrics, and pairing that with qualitative research and deep user empathy.
• You’re a strong communicator—able to align teams, inspire action, and earn the trust of C-level executives and cross-functional partners.

Social Title
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Social Description
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Our Team
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Position Type
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About The Team (Internal)

Why Join Us?

• You’ll lead one of the most impactful areas in monday CRM—an AI-driven communication layer our customers rely on daily.
• You’ll be surrounded by amazing people—no egos, no bureaucracy, just builders.
• You’ll help shape how sales teams communicate, close, and connect—faster, smarter, and more effectively.
• You’ll have the room to grow, whether within monday CRM or as a launchpad for future ventures.
• We work hard—and have real fun doing it.

This is your chance to redefine how businesses communicate and build the AI-powered future of sales.

If that sounds like your kind of challenge, we’d love to meet.

Reference 

https://docs.google.com/document/d/1YkcKSFFiAM_S8xUZSbBXnd6J1kxj04Gk1FJHUqiRu8M/edit?tab=t.0

Profiles reference

https://www.linkedin.com/in/nizan-shifman/?originalSubdomain=il

https://www.linkedin.com/in/nurielzuaretz/?originalSubdomain=il

Companies that do similar things

• Twillio (not in israel but similar ones) 

Stages

1. Sense
2. Execution
3. Home assignment (Saar, Dror) - Conversational AI
4. Managerial (Vitali, Dror)
5. HR

Internal requirements
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