Product Implementation - Vice President

Job Description
Join our team and take the lead in complex client onboarding projects, driving business expansion in a dynamic and fast-paced environment.
As a Product Implementation Vice President within the Commercial Bank Client Onboarding team, you will manage production implementations for our top-tier clients, ensuring a seamless and exceptional end-to-end client experience. Collaborate closely with clients and product teams to execute complex, large-scale onboarding projects. Be a part of our mission to deliver innovative payments and receivables solutions to a diverse global clientele.
Job responsibilities

• Serve as the client-facing technical contact for treasury product implementations with global Commercial Banking clients.
• Provide consultative advice on technical aspects of treasury solutions, supporting sales partners and the sales process.
• Support ad-hoc online banking testing requests for new CB clients.
• Facilitate host-to-host implementations utilizing ISO XML.
• Manage client and internal partner expectations with consultative advice on technical aspects of treasury solutions.
• Translate business requirements into detailed technical specifications for treasury services.
• Utilize MS Office tools to document scope, meeting agendas, minutes, and project plans.
• Use workflow tools for status updates and document repository management.
• Establish timeliness and dependencies to exceed client and partner expectations.
• Demonstrate creative problem-solving and judgment.

Required qualifications, capabilities, and skills

• Experience in technical project management for complex treasury/cash management implementations.
• Technical client consulting experience in systems integrations, API connectivity, or file format mapping.
• Knowledge of ISO 20022 or EDI message formats.
• Confidence in interacting with technology teams (application development, Quality Assurance, Production Support).
• Ability to embrace change and actively participate in process enhancements and new product development.
• Passion for delivering consistent, exceptional client and partner experiences.
• Comfort in a fast-paced, dynamic client-facing environment.
• Strong communication, partnership, and influence skills to lead others toward common goals.
• Adherence to policy and procedures, meeting or exceeding established SLAs.
• Proficiency with technology such as WebEx, Zoom, and other collaboration tools.
• Experience with MS Office Suite.

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.