Product Implementation Specialist - Emerging Services

Join the People Helping People

PSCU/Co-op Solutions is now Velera! PSCU and Co-op Solutions became a single entity on January 2, 2024, and our new company name was announced on May 7, 2024. Our new brand represents our combined company’s shared mission and unique ability to drive velocity and positive momentum for credit union success in a new era of financial services.

The Opportunity

The Product Implementation Specialist for new lending business engagements will play a pivotal role in ensuring seamless project flow, client configuration, and overall client satisfaction. The primary focus will be to facilitate a comprehensive understanding of the client's business needs and system capabilities while overseeing the completion and sign-off on key milestones. Working directly with Financial Institutions, Vendors, and multi-functional teams, this role will simplify implementation solutions and communicate complex technical concepts effectively. Using knowledge of each project stage, the product implementation specialist will prioritize tasks and resources and ensure compliance with established pricing, client approvals, and billing guidelines. Collaboration with various stakeholders and the implementations project team will be integral to fostering a cohesive and successful work environment.

Day in the Life

• Conduct thorough initial discovery of the client's underwriting guidelines, product configurations, policies, and procedures to gain a comprehensive understanding of the current system setup and business needs. Identify areas for improvement and address any custom requests.
• Complete Gap Analysis to define system set-up requirements.
• Collaborate with clients and vendors to establish an effective implementation plan for the loan origination system (LOS). Facilitate meetings with key client personnel, communicate conversion schedules and changes to all stakeholders, and manage client business requirements.
• Ensure completion of the Client Configuration Document (CCD) to facilitate a smooth implementation process.
• Assist in the development of test cases and perform comprehensive testing, document results, and promptly address any issues that arise during the implementation process.
• Collaborate with vendors and internal teams to identify gaps in products, services, and features, leading to process improvements in marketing initiatives, automation, and loan growth.
• Identify potential system enhancements and stay informed about upcoming industry changes that could improve the user experience, promote growth, and enhance system efficiencies.
• Provide ongoing support to clients' post-implementation, resolve issues and facilitate the adoption of new features and enhancements.
• Maintain an in-depth knowledge of the lending industry, regulations, and emerging services, as well as PSCU products and services.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in business management, systems, or related field, or equivalent combination of education and experience required. 
• Master’s degree, Project Management (PMP) or Certified Business Analyst (CBAP) Certifications preferred.
• Five (5) years of related experience in the lending industry with a thorough understanding of lending regulations, products, and industry standards required.
• Experience completing loan origination system (LOS) conversions from agreement signing through user acceptance sign-off required.
• Three (3) years of client facing project support experience required.
• Experience working with multiple vendors and channel partners. preferred. 
• Consulting / contracting experience preferred. 
• Overall understanding of Project Management methodologies along with extensive knowledge of using Microsoft applications such as Word, Excel, Access required.

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners.   Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

Pay Equity

$60,500.00

to

$77,100.00

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster and the "EEO is the Law" Poster Supplement. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here (English and Spanish). For information regarding your Right To Work, please click here (English and Spanish poster).

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [email protected] for assistance.