Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online.
Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries.
But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online.
Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite.
What We Offer
- Comprehensive Benefits: Health, dental, vision, retirement plans with company match, PTO, parental leave and an education & training fund ($1,000 local currency annually). Benefits vary by geography and will be discussed in more depth during the interview process.
- Flexible Hybrid Working Environment: Our offices provide weekly lunches, delicious coffee and frequent social events. Dedicated parent rooms, gyms (in some locations), lounge spaces and flexible workstations create an environment that supports your well-being.
- Wellness: We provide a variety of workshops, wellness events and a free subscription to the Headspace app to help our team members perform at their best.
- Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization.
Position Summary:
The Product Implementation Engineer will report directly to the Senior Manager of Service Delivery and serve as the primary subject matter expert in their designated domain(s). Serving as a crucial liaison between client-facing teams and our Engineering and Product departments, offering advanced technical assistance to our most technically complex clients and partners. This is an exciting role at the heart of our business that works in close collaboration with multiple departments, including Product Management, Sales, Account Management, and our Data Analytics. The role holder will be expected to join various customer calls across the customer lifecycle from Sales through to Renewal on a regular basis.
What you'll be doing:
- Experience in supporting developers integrating API and SDKs, including answering complex technical questions, or equivalent software development experience
- Become the technical subject matter expert (SME) for Trulioo’s Platform and Services
- Work with the Engineering QA teams on pre-release readiness activities to minimise client disruption
- Collect, diagnose and summarize application issues and escalate to relevant stakeholders internally
- Tackle and take ownership for creating and maintaining support Knowledge Base Articles and FAQs
- Utilise your technical expertise to address knowledge gaps within the team through creating and running training sessions with teams across NA, EMEA and APAC timezones
- Provide an exceptional customer service experience to ensure Trulioo maintains our position as the leading trusted expert in Identity Verification
- Configure and troubleshoot Trulioo products and services with exceptional attention to detail and adherence to our SLAs
- Interpersonal skills, product knowledge and expertise are critical to responding to daily customer-centric activities
- Respond in a timely manner to all internal/external stakeholder questions and concerns with a high level of professionalism
- Collaborate with other departments, including Product, Engineering, DevOps, Sales and Management, to build customer feedback loops and drive constant improvement.
- Contribute to customer success initiatives when needed
You have:
- In-depth knowledge of and experience with integrating and supporting development using a variety of RESTful APIs
- Working experience with Javascript, Node, and React.js
- Working experience with troubleshooting web applications on mobile browsers
- Working experience with front and backend app development
- Ability to think critically, troubleshoot proactively and solve complex problems, with the ability to effectively prioritize and execute tasks while under pressure
- Strong aptitude with an ability to learn new technologies quickly
- Ability to explain complex technical concepts to non-technical stakeholders simply
- High level of technical experience and skills in software troubleshooting, ad-hoc script writing, and documentation
- A minimum of 3 years experience in a role building, supporting and troubleshooting front-end SaaS applications
- Experience using and creating reporting in; Grafana, JIRA, Confluence and Zapier
It’s a bonus if you have...
- Prior experience with training technical teams
- Exposure to tools and services that help customers meet compliance obligations
- Third Level Degree in Computer Science/Engineering
- Startup experience
Thriving at Trulioo
At Trulioo, you’re not just an employee. You’re a valued member of our Trulicrew on a journey of professional and personal growth with a world-class organization. With Trulioo, you have the power to revolutionize the intersection of technology, digital trust and online identity to open the global economy to everyone. Together, we can shape the digital future.
We’re on the lookout for exceptional people to empower with trust, autonomy and the freedom to cultivate their potential. Your curiosity, meticulous attention to detail and passion to contribute are highly valued. If that resonates with you, apply today to become a part of our team. Join us in shaping a future where your career isn’t just a journey but also a boundless exploration into the possibilities of technology and digital identity verification.
If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that minorities and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.
Trulioo welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process. Finally, we know from time-to-time emergencies happen and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.
Privacy Notice
As part of our job application process, Trulioo collects, processes, and discloses personal data for the purpose of identifying suitable candidates for our job openings. For more detail, please visit Trulioo’s Website Privacy Policy in the section “When you apply for a job”.
Top Skills
What We Do
Trulioo has been recognized as a “CNBC Disruptor 50 Company”, named by BC Tech Association as “Emerging Company of the Year” and “Technology Pioneer” by the World Economic Forum. Trulioo offers the most robust and comprehensive global identity verification solution in the market. Through one single portal/API, Trulioo can assist you with all your AML/KYC identity verification requirements by providing secure access to over 5 billion identities worldwide. The Trulioo mission of trust, privacy and inclusion is about recreating the trust of a village, but on a global scale. We are on a mission to make sure no one is left behind and everyone participates fully in the modern digital economy.
We are hiring! Check out our open positions here: https://www.trulioo.com/apply
Why Work With Us
As co-creators in our mission, we inherently know that we are making a difference in everything we do. Our impact ties in with our work, which makes our work not only rewarding, but necessary. Our leaders encourage a safe space to grow and develop both professionally and personally. We also celebrate and have fun as team!
Gallery
_0.png)
