Product Experience Manager* ARIS

Locations in Germany: Saarbrücken (preferred), Darmstadt, Marburg, Stuttgart, Düsseldorf, Berlin, Hamburg

Software AG helps companies to manage and optimize their operations, infrastructure and technology with products that simplify complexity, increase transparency and prepare organizations for change.

Trusted by the world’s best brands for more than 50 years, Software AG’s AI-enabled process intelligence, application development, high-performance database, and strategic portfolio management solutions are used by banks, retailers, manufacturers, governments and more.

Intelligent processes run on ARIS — The ARIS Suite empowers you to achieve operational excellence by providing clear visibility into your operations, enabling you to create outstanding processes, and ensure close monitoring of your business to achieve long-term success. Champions rely on top-notch processes and need the right tools to stay ahead. With ARIS as your companion, there's no limit to what you can achieve.

Since 1992, ARIS has been a pioneer and leader in Business Process Analysis and Process Mining. ARIS serves as the backbone for transforming, optimizing, and controlling how you run your business. Trusted by thousands of leading organizations worldwide, ARIS is the essential companion on your journey to sustainable success.

Be you, join us. 

We are currently seeking a Product Experience Manager* with a strong background in user research to work with the product management team on the success of the ARIS products. In this role, you work at the triangle of our customers, product management, and user experience. You will facilitate learning opportunities on the product and its usage by collecting and analyzing data on product success. You will collaborate with relevant stakeholders (e.g., product managers) to take the necessary actions.

Essential Functions

• Define and validate user personas
• Run interviews with stakeholders (customers, partners) to learn about user needs
• Support the product managers in validating the planning and to validate current concepts
• Track and learn from adoption success
• Help to focus on ICP's and Use-Cases with special understanding of needs and customer interaction

Minimum Requirements

• 3-5 years of professional background in Product Experience (PX), User Experience (UX), Design Thinking with a company that uses agile development patterns and rapid customer iteration.
• Successfully completed a bachelor’s or master’s degree in IT, business, or a related field with strong emphasis on PX, UX, Design Thinking.
• Knowledge of the B2B/ business application domain or demonstrated ability to rapidly ramp up in similar categories.
• Strong background in user research, preferably in a B2B context.
• Good experience working in a cross-functional, global environment, managing and aligning multiple stakeholders.
• Strong visual conceptual skills, a high level of analytical thinking, and the ability to grasp things quickly.
• Strong experience and skills in organizing and executing experience workshops with relevant personas.
• Customer-, solution-, and team-oriented working style.
• You are not a stranger to initiative and entrepreneurial thinking.
• Strong analytical expertise, you love measuring the success of a product and driving the right actions for improvements.
• Very good presentation skills and professional communication.
• Very good written and spoken English skills.

Nice to Haves

• Experience with Gainsight PX or similar applications is advantageous
• Very good written and spoken German skills

What’s in it for you?

• Earn competitive total compensation and receive comprehensive country-specific medical and other benefits.
• Enjoy time and location flexibility with our Hybrid Working Model, which allows a remote workshare of up to 60%.Work anywhere in your country or abroad for up to 10 days per year.
• Set yourself up for success in your new role by upgrading your home office space using your one-time hybrid work payment.

• Lean on the Employee Assistance Program for support during some of life’s most common but difficult challenges.

At Software AG we are committed to providing an environment of mutual respect and fairness where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, and any other characteristic protected by applicable law.

We believe that diversity, equity, and inclusion is critical to our success as a global company, and we seek to recruit, compensate, develop, promote, and retain the most talented people from a diverse candidate pool.

To all recruitment agencies: Software AG does not entertain unsolicited CVs without prior approval from Software AG's Talent Acquisition Team. Kindly refrain from sending CVs to our job’s alias, Software AG employees, or any other organizational location without explicit consent. Software AG assumes no responsibility for any fees associated with unsolicited CVs.

INTERESTED?

We look forward to receiving your complete application documents. Your application should include a short covering letter, a CV in tabular form and your training and work references.

Your contacts:
Simeon Todorov, Talent Acquisition Partner

Tanja Topal, Manager Recruiting/Onboarding

 * f/m/d - Diversity matters!

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