At Guild, we believe talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver, but we have embraced a distributed model of working to reach the best talent in the United States. While some roles may require proximity to our Denver office, roles based outside of our Denver office can sit in any of the following 31 states: AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI and Washington D.C. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. All salaries ranges are standardized nationwide and will not vary by region.
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If you are an Internal Candidate, please apply via our Internal Job Board.
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At Guild, we uphold our Core Values in everything we do. Our team emphasizes our Core Values in the following ways:
- Nurture A Learner’s Mindset - using a combination of feedback and reflection to gain productive insight into personal strengths and development areas
- Build Shared Success - building partnerships and working collaboratively with others to meet shared objectives
- Be an Owner - holding self and others accountable to meet commitments
- Create Belonging - recognizing the value that different perspectives and cultures bring to our company
Guild is hiring an Ops and Quality Manager to join our small and scrappy Product Expansion team. In this role, you will work alongside a multi-disciplinary team of builders (Engineers, Designers and PMs) to launch new products with the collective goal of accelerating Guild’s mission and expanding Guild’s opportunity and impact. You will report to the VP, Strategy & Operations and work closely with our Product Managers and Engineers. We anticipate that this role will be a pathway into engineering, product management or similar disciplines over time and strongly support engaging in formal learning during your time on the team as you grow your career.
Your role will be focused on three areas:
- Product and Operational Quality: Lead the quality assurance efforts across our several product development teams to ensure the highest standards of quality are met before product and partner releases. This role involves developing and implementing QA strategies, marshaling QA support from across Guild and 3rd party testing platforms, and collaborating closely with cross-functional teams, including engineering, product management, design, and centralized Guild operations teams.
- Product Operations: Support end-to-end quality of all products, ensuring that they meet functional and performance requirements, are free of defects, and provide a consistent user experience
- Team Operations: Ensure the full Product Expansion team runs smoothly by helping to drive operational excellence including managing team planning, operationalize team functions as we scale, tracking best practices and coordinating team meetings and offsite events
You are right for this role if you crave learning by doing, enjoy iteratively improving the performance and results of the product operations and quality strategies you create as you learn more efficient and scalable technologies, and are focused on developing and then streamlining manual processes so you and your colleagues can focus on higher value-add work.
As a Manager of Ops and Quality, we expect you to be:
- Scrappy and humble: As a small team, we all pitch in and do what is necessary. We have tight deadlines and big dreams so we can't afford to be rigid about our roles
- Hyper organized: This is not a job for someone who glosses over the details
- Product minded: Have a good sense for product experience
- Collaborative: There are resources all over the place and we try to get creative about how we fill needs and are looking for someone who can help inspire others around the company to join our mission of building new products.
- Love of team: As someone who will sit in the center of the team (through the "team Ops" function), we need some one who loves community and thinks about how to make thriving teams
You are a strong fit for this role if you have:
Required Competencies
- Proven track record of organizational skills
- Excellent leadership, communication, and problem-solving skills.
- Strong personal growth mindset - this is a team built on high learning velocity in everything we do
Preferred Competencies
- Proven experience with manual and automated testing techniques, tools, and processes.
- Experience working in a fast-paced startup or product-driven environment
Noteworthy Requirements
- While this is a remote-friendly role, we gather as a team (typically in Colorado) 2-3x/quarter
We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a base salary range of $100,000 - $130,000, as well as company stock options. We are committed to providing opportunities that align with our larger company strategy of Career Mobility. We believe that skills are transferable and value candidates that have a passion for our mission and a learner’s mindset. If you don’t have 100% of the qualifications but can see yourself doing a great job, we invite you to apply.
At Guild, we unlock the talent and economic potential of America’s workforce for employees and their companies. We partner with the nation’s largest employers—including Walmart, Chipotle, Discover, Hilton, Macy’s, Target, and The Walt Disney Company—to create cultures of opportunity that help them attract and retain top talent, while building the workforce of the future from within. By using our proprietary Career Opportunity Platform to develop education and learning programs that work in the real-world, thousands of employees at those companies have gained the skills, knowledge, and guidance they need to build a brighter future for themselves and their families—all without paying for tuition or career services on their own.
Guild is female-founded and a certified B Corp. The company has been named to the TIME100 Most Influential Companies of 2022 list, CNBC Disruptor50 list three years in a row, Inc. Best Led Companies list, Fast Co. World Changing Ideas list and the B Lab Best for the World list among many others.
Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits:
- Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
- Access to a 401k to help save for the future
- Open vacation policy for employees to rest and recharge
- 8 days of fully-paid sick leave, to take the time to heal and or recover
- Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
- Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
- Education benefits and tuition assistance to help your future development and growth
PRIVACY NOTICE
I understand that I am applying for employment with Guild and am being asked to provide information in connection with my application. I further understand that Guild gathers this information through a third-party service provider and that Guild may use other service providers to assist in the application process. Guild may share my information with such third-party service providers in connection with my application and for the start of employment.
I understand and agree to Guild's use of my information in accordance with Guild's Privacy Policy and, for applicants that are residents of the State of California, Guild's Applicant Privacy Notice and California Notice at Collection.
What We Do
Guild’s mission is to unlock opportunity for America’s workforce through education, skilling, and career mobility. Guild’s Career Opportunity Platform™ enables forward-thinking employers to invest in their employees, creating life-changing opportunities for personal and professional growth through education and learning programs, career development, and one-on-one coaching. Guild partners with the nation’s largest employers — including Walmart, Chipotle, Target, Disney, and healthcare systems like UCHealth and Providence Health — to create cultures of opportunity that will help them attract and retain top talent and grow their future workforce from within. Guild offers a marketplace of curated education and learning programs designed for the success of working adults. Layered onto that is support, guidance, and resources at every step to help ensure the new skills employees are building translate into career pathways that are in demand at their companies — all without paying for tuition or career services on their own. Through Guild’s partnerships, more than 5 million employees across America have had access to Guild through their employers over the last 12 months.
Why Work With Us
As a certified B-corp with a double-bottom line business model that does well by doing good, we're looking for people who want to help us expand economic opportunity through education. You’ll join a driven and collaborative team, be challenged every day, and go home knowing you’re helping to make a difference in the lives of working adults.
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