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The Senior Manager, Enterprise Resolution at Guild leads the investigation and resolution of Tier 2 incidents and support tickets. Responsibilities include monitoring team performance, synthesizing incident trends for improvements, onboarding new team members, and fostering collaboration across departments to align with business objectives.
The Senior Producer at Guild Academy will lead the creation of story-driven learning content, conduct interviews with influential leaders, oversee the production process, guide video editing, and manage a library of stories to enhance learning experiences.