Product Desk Associate

Are you interested in being part of a team that is working to transform and do things differently? Do you thrive in a fast-paced, advisor-focused organization? Are you eager to be part of a growing team? Excited to learn more? If so, then this could be the role for you!  

LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader in the markets we serve, supporting more than 22,000 financial advisors, 1,100 institution-based investment programs and 500 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

Job Overview:

The Wealth Management Solutions (WMS) group is responsible for delivering a highly competitive set of investment solutions, and the Product Desk within WMS is designed to help our advisors navigate our diverse product offerings, helping enable them to choose the right solutions for their clients. This Investment Product Consultant role is advisor facing and will allow you the opportunity to learn the Wealth Management business and provide exposure to all facets of investment product management. 

Responsibilities:

• Responsible for answering inbound calls and emails from advisors and assisting them with their questions on a variety of product types including: Annuities, Alternative Investments, Structured Products, Mutual Funds, ETFs, SMAs, TAMPs and Retirement Products.

• Work directly with advisors to help them with portfolio construction and product selection

• Support new product training and assist advisors with understanding product features, suitability requirements, alternative options and pricing

• Maintain up-to-date knowledge of product inventory, industry trends, and strategic relationships/partnerships

• Maintain a working knowledge of the different investment offerings available through the various advisory and brokerage platforms at LPL

• Collaborate with key stakeholders and where appropriate, educate, mentor, and share knowledge within the organization and the Product Desk team

• Consulting at in-person and remote meetings with advisors and across internal service and sales teams.

• Learn to navigate basic systems, trading tools, help centers and new business processes

• An understanding of the financial services industry and a willingness to operate in a dynamic, fast-paced, customer-driven environment

• Interest in growing a career within Wealth Management

• A variety of basic investment product knowledge and a hunger to become a deep subject matter expert

• A commitment and passion around helping our advisors grow their practices

• The ability to operate in partnership with other teams across the organization

• Ability to operate independently to advance projects and handle advisor escalations

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

• 1+ year of experience in a customer service-oriented environment

• 3 days in office required

Core Competencies:

• Excellent oral and written communication skills

• Must have a strong customer service focus

• Ability to multitask with good time management skills

• Thorough and detail-oriented with strong investigative skills

• Trusted to work with stakeholders at all levels

• Ability to work well individually and as part of team

Preferences:

• FINRA Series 7/66 or ability to get licensed within first 6 months

• Bachelor's degree in a Finance related major preferred

• Previous customer service / customer facing experience

• Financial services or investment services experience

Pay Range:

$25.38-$42.31/hour

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Why LPL? 

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees. We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

We take social responsibility seriously. Learn more here

Want to see info on our benefits?  Learn more here

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.