Product Design Lead

Become a part of our caring community and help us put health first
 Humana is committed to investing in innovative digital experiences that improve our consumers’ quality of life and their interaction with us. We connect a wide range of user types including consumers, members, providers, employers, and agents/brokers with Humana – and with one another – to drive user engagement and satisfaction and bring increasing value to the business.
Humana is seeking an accomplished, customer obsessed and results oriented Lead Product Designer to manage and grow our digital presence in the marketplace. This role will be responsible for reimagining our plan shopping experiences from awareness to purchase, by finding value creation opportunities and driving innovative and sustainable product solutions through technology. S/he/they will champion a startup mindset and promote agile ways of working to design, develop and deliver differentiated experiences for our customers.
The ideal candidate is a collaborative, product-oriented team player comfortable working in a fast-paced environment. S/he/they must be a strong communicator, comfortable working with internal stakeholders of all organizational levels.

At Humana, our Experience Transformation team is an experience-oriented, multi-disciplinary team that solves for customer needs while enabling strategic and operational goals. Joining our dedicated group of UX designers, researchers and writers focused on the consumer experience, you will be responsible for partnering closely across UX and with Product Management and Engineering leads to shape product and business strategies. You will drive prioritization, planning, and decision-making, and guide the design of exceptional and differentiated user-centered ecommerce experiences for individuals looking to purchase Medicare Advantage health plans. The team is focused on taking a test and learn approach to develop best practices in usability, analytics, accessibility, and cross-platform strategy in an Agile development environment.

The Lead Product Designer will manage 1-3 direct reports and must adeptly guide interdisciplinary teams throughout the entire design process, from initial research and strategy to ideation, prototyping, testing, and final implementation. The UX Design Lead need not excel in every aspect individually but ensure teams delivery high-quality outcomes through their guidance and oversight.

As a User Experience Design Lead, you will:

• Take point in User Experience design, developing industry-leading, high-value web-based experiences to simplify the plan shopping experience.

• Translate consumer insights into design strategies and execution that meet real user needs.

• Serve as a primary point of contact with cross-functional partners in your workstream, ensuring alignment of UX deliverables.

• Build trust and consensus with key stakeholders and varying senior leaders by utilizing storytelling, user journeys, prototypes, and other UX strategies to articulate complex concepts, customer problems, and potential solutions.

• Create strategic design deliverables such as strategy decks, visions of future experiences and evangelize these strategies across different teams and workstreams.

• Drive interdisciplinary conversations that aim to break down visions and strategies into actionable now, next, and later phases.

• Develop and lead workshops aimed at discovering hypotheses, exploring potential solutions, building enthusiasm, establishing shared understanding, and promoting team alignment.

• Ensure that digital principles, standards, styles, design patterns, and renderings are followed and represented correctly.

• Partner with CX Insights to create long-term research strategies and facilitate ongoing discovery and iterative delivery.

• Partner with Content Strategy to continuously drive and improve content, navigation, and site architecture.

Use your skills to make an impact
 

Key Competencies

Big Picture Thinking

• Ability to see the big picture and make good design decisions that may require trade-offs between business goals and design standards

• Dedicated to envisioning and influencing the entire ecosystem to create a seamless, holistic experience for consumers

• Ability to precisely articulate design rationale through a compelling narrative

• Demonstrated ability to create designs that excite stakeholders just as much as users

Leadership

• Routinely solicit feedback from design peers, direct reports and other working partners through 1:1s or other feedback loops

• Build good management habits that support career cultivation and professional growth for your direct reports, motivating them to work at their maximum potential and productivity

• Ability to influence senior leaders, peers, and diverse teams consisting of a multitude of perspectives

• Encourage creativity and risk-taking

• Relentless advocacy for solutions that solve real user problems and remove barriers for our consumers

• Navigates team dynamics and conflicts effectively, promoting a collaborative and positive work environment focused on end goals

• Develops contingency plans for potential setbacks, ensuring the team is prepared for unexpected challenges

Professionalism

• Have a strong professional presence, be approachable, respectful, open, transparent, and easy to work with – even in stressful, challenging situations

• Be flexible – able to change course when necessary

• Have self-awareness, be comfortable receiving feedback, and work to continually improve.

• Make complex things simple, even when in white space and confronted with unclear situations.

• Possess excellent verbal, written, and presentation skills.

Role Essentials

• 7+ years of experiences as a Product Designer, User Experience Designer, or Interaction Designer

• Must submit an online portfolio that demonstrates the ability to create compelling consumer user experiences

• Must illustrate competency in designing for complex ecommerce experiences

• Strategically adept with a penchant for curiosity

• In-depth knowledge of performance metrics

• Experience designing with business, technical, and design guideline constraints

• Ability to adapt existing processes and deliverables when necessary to meet project needs and improve efficiency and quality

• Demonstrated ability to design complex transactional user interfaces and interactions

• Experience creating conceptual models, site maps, interaction flows, design patterns, and design specifications

• Demonstrated experience in defining research criteria, leading or participating in user research, and translating user research into design decisions

• Strong track record of iterating and delivering digital products within agile team

• Deep experience creating interactive prototypes

• Mastery of Figma

• Prior experience leading or mentoring other UX design professionals

Role Desirables

• Bachelor’s Degree in relevant design discipline (e.g., Interaction Design, HCI, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience

• Significant relevant work experience may substitute for an advanced degree

• Experience creating inclusive and accessible designs, particularly for senior adults

• Existing knowledge of Medicare insurance is a plus

• Ability to be flexible in a fluid and dynamic environment

• Must be extremely well-organized and capable of handling multiple (and sometimes conflicting) priorities effectively

• Familiarity with online usability testing platforms such as UserTesting

• Excellent analytical and process-oriented skills

• Excellent verbal, written and presentation skills

Work-At-Home Information

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

• Satellite, cellular and microwave connection can be used only if approved by leadership.

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$104,000 - $143,000 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
 Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.