Product Delivery Director - Digital & Design Domain Services - Payments

Job Description
Bring your expertise to shape and enhance the journey of products from inception to our customers' hands. Mentor a dedicated team and lead key activities across the product life cycle, turning challenges into opportunities for continuous value and delivery.
As a Product Delivery Director in Digital & Design Domain Services, you foster enhancements and optimize the way products are delivered to customers. As a leader on the team, you leverage your skillset to transform product delivery and create new ways for teams to continuously deliver value to their customers.
Within the broader Digital & Design team, the Domain Services team is a team that is responsible for delivering digital capabilities across our various front-end channels (JPMorgan Access, Chase Connect, Host-to-Host, APIs, and Enterprise Application Services) - including data, analytics, & reporting, onboarding, and self-service. The team places a premium on creative and practical problem solving that can move the needle on key business objectives and deliver tangible client impact.
Job responsibilities

• Direct principal activities across the end-to-end product delivery journey including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies and functional coordination
• Own the change management framework across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
• Maintain a high level of visibility over product timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Coach and mentors the product delivery team on best practices through collaborative discussions on resource management, dependency management, and deployment techniques to improve efficiencies
• Act as a trusted advisor and thought leader on key opportunities identified related to product execution and continuous process improvement
• Own materials and regular reporting on efforts to CIB leadership and cross-functional stakeholders - tell the Digital & Design Domain Services story
• Identify opportunities in the organization and leverage expertise, influencing skills, and the internal network to execute against them
• Develop a deep domain knowledge of various financial services and products including payments, banking, and digital

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive experience leading operational management and change readiness
• Experience in enterprise-wide release and deployment processes and strategies
• Advanced knowledge of the product development life cycle, technical design, and data analytics
• Superior written and oral communication and presentation skills with experience communicating effectively with diverse audiences - across business and technology partners, including senior leadership
• Consulting orientation with ability to influence and effectively lead cross-functional teams
• Basic data analysis skills and ability to 'tell a story' using data-driven insights

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field
• 5+ years of experience at a consulting firm
• Deep understanding of the financial services and/or payments industry

FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.