Product Definition Engineer

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

Onshape was built from scratch for the way today’s engineers, designers, and manufacturers really work, giving them secure and simultaneous access to a single master version of their CAD data, accessible using any web browser, phone, or tablet.

The Product definition and UX team at Onshape is responsible for handling customer technical issues, fielding improvement requests, and answering questions about the product. As an integral part of the User Experience team, the Technical Support Engineer works alongside designers, developers, and the other customer-facing teams to solve users’ problems and suggest solutions to overcome design challenges both internally and externally.

Preferred Skills

• Develop a deep knowledge of Onshape’s capabilities and stay up to date with constantly expanding feature-set.
• Provide technical assistance and expertise to users and report insights back to departments within Onshape.
• Provide high velocity email-based transactional support directly to Onshape commercial users.
• Treat support as a feedback mechanism to product development for how users use Onshape.
• Answer questions and provide appropriate resources to self-learning and educational content.
• Triage requests for new functionality and write specifications for new features.
• Reproduce and document software bugs and report them to development.
• Be an ambassador to the Onshape community on the Forum.

Must Have

• Bachelor’s degree in Engineering
• 2+ Years of CAD experience
• 4+ Years of Mechanical engineering / Design experience

PTC carefully considers a wide range of compensation factors, which may include the background and experience of all applicants, which can cause your compensation to vary. PTC anticipates the salary range for this position to be between 85,000-95,000.  The actual pay may be lower or higher depending on your skills, qualifications, experience, and location. Additionally, this role might be eligible for discretionary bonuses. Also, every PTC employee also has the opportunity to become a PTC shareholder, both through its stock grant programs or its employee share purchase program which allows employees to purchase PTC stock at a discount. We offer all kinds of ways to experience well-being, confidence, and satisfaction. Depending on your location, you will have the opportunity to participate in PTC’s benefit plans, including medical, dental and vision insurance, Paid Time Off and Sick Leave Policies, Tuition Reimbursement, 401K, flexible spending accounts, life insurance and disability coverage.  Note: PTC benefits programs are subject to eligibility requirements. 

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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