Product Customer Success Manager

So, what’s the role all about?

As a Product Customer Success Manager, you will work as a member of our Success team to configure the Expert platform based on customer requirements and assist the customer in developing customizations by following our best practices. Typical projects include working with customers to understand business requirements, document those requirements, educate the customers with relevant technical information, configure our product, and assist the services team and the customer with the next steps.   Some requests come in from customers via a technical support case which will need to be reviewed and worked by the TCSAs until closing out the case.

How will you make an impact?  

• 3-5 years of experience with:

  • Excellent Troubleshooting and Debugging skills for the Expert Application
  • Excellent knowledge of HTTP requests
  • Deep understanding of modern authentication standards
  • oAuth2
  • OIDC
  • SAML
  • SCIM
  • Knowledge about SSO patterns
  • Deep understanding of browser security
  • CORS
  • X-frame-options
  • Good understanding of HTML
  • iframe
  • CSS
  • Good understanding of vanilla JavaScript
  • Ability to read API documentation and implement proof of concepts based on those
  • Good verbal skills for communicating with customers and with peers during design and code reviews
  • Quick learner & adaptable to change
  • Ability to assume independent assignments
  • Excellent problem-solving skills
  • Creation of Design docs, Functional Requirements docs, Test use cases, and deployment guide
  • Product knowledge and ability to adapt previous integrations to meet customer’s requests
  • Ability to work during US daytime (if needed)

Have you got what it takes?

• Bachelor’s degree or equivalent experience in a high-level environment.

You will have an advantage if you also have:

• Experience with Salesforce Service Cloud 

• Experience with Gen AI a plus

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.