Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary
• Responsible for managing all risks related to Card Business activities and ensuring that the Bank does not suffer from any financial loss or reputational risk emanating from both card issuing and card acquiring.
• Ensure compliance with rules and operations regulations for International Card Associations and Absa Card Business in performing Card Business activities.
• Manage resources to provide outstanding customer service and attain performance excellence.
• Work closely with the Support, Finance, Risk, Legal, Compliance, and Product teams to ensure adherence to the Bank’s policies and a seamless experience for Absa customers.
Job Description
Operations:
- Assess financial and fraud risk while onboarding new merchant
- Make sure that we are compliant with the Schemes (example; Visa, Mastercard, UPI, etc.)
- Be compliant with the Bank of Mauritius
- Ensure all product reviews and CPAs are completed within the timeline
- Control and Governance to be always on top of the agenda
- Build and monitor a strategy that balances fraud mitigation with customer experience, determine customer communication strategies, analyze data, and tweak strategies to minimize false positives.
- To contribute to the overall Cards & Payments Business strategy
- Provide support in building up Cards & Payments projects business case
- Ensure that we have appropriate processes and control to mitigate any risk of fraud, revenue leakage and Operational Risks
- Monitor Cards & Payments Business monthly P&L
- Responsible for building up the Cards & Payments STP and MTP
- Ensure that Card Scheme penalties are kept within the Bank’s appetite
- Perform Assurance and other adhoc activities as per the ARO Group Product Control strategy.
- Identify and execute Cost Saving opportunities for the Cards Business.
Teamwork:
- Ability to work in a team
- Support colleagues where required with a view to impact on overall performance
- Conduct filing activities where required
- Upskilling & sharing knowledge with other peers
Customer Obsession:
- Think customer in all interactions
- Focus on customer experience
- Build trust with the customers through quick decisioning & disbursement
- Complaint -Escalation & resolution
- Provide solutions to resolve customer complaints
- Track & measure complaints as per existing SLA
Risk management:
- Follow the Risk procedures & policies of the Bank
- Conduct CPA and other Assurance testing for the department
- Embed new guidelines
- Comply to Regulatory policies
- Coach team on policies
- Compile documentation for reviews such as Bank of Mauritius, BIA, and others
MI & Analytics:
- Perform MI duties
Project Management:
- Support and work on some key projects within the Consumer operations space
- Drive process improvements in the team
- Work on Process improvements along with the team to improve efficiency in the Consumer Ops space
Education
Higher Diplomas: Business, Commerce and Management Studies (Required)
Top Skills
What We Do
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond.
We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
