About ChildPlus
ChildPlus is the original and most widely used Head Start data management system. ChildPlus Software, a Procare Solutions company, has been focused on making the best Head Start software available since 1985, offering top-notch support and multiple training options with a dedication that can't be beat. Based in Atlanta, Georgia, ChildPlus Software’s goal is to simplify the day-to-day challenges of Head Start and early education operations with outstanding software, service, and support.
A little about the role…
This role requires a self-disciplined, passionate technical writer who is seeking a collaborative and agile work environment. This role requires a high level understand of content project creation, development and implementation.
What You’ll Do…
- Develop an extensive working knowledge of our products and Head Start Program Performance Standards
- For the software Help Center:
- Initiate, design and develop articles for the help system using MadCap Flare or comparable software
- Research and implement innovative customer engagement strategies
- Willingness to incorporate internal articles to support multiple departments
- Analyze and monitor customer use and adapt product as needed
- Create and design product content materials with MadCap Flare
- Revise, edit and update written and digital content
- Integrate and maintain extensive documentation standards across all content
- Work with subject matter experts to ensure concepts and functions are accurately documented
- Collaborate with team to guarantee timely delivery of product readiness
- Ability to understand technical possibilities and limitations of the tools at your disposal to troubleshoot and maintain timely implementation
- Independently driven to research products or tools as needed
Our ideal candidate will have:
- Experience in technical writing, content creation, layout and design
- Proficiency in HTML/CSS and MadCap Flare
- Expertise with PowerPoint creation and implementation
- Excellent written and verbal communications skills
- Ability to accurately edit and proof written documentation
- Attention to detail
- Enthusiasm for developing and applying documentation standards to written and digital content
- Organizational skills, including time management and multi-tasking
- Capable of managing projects that differ in voice and content
- Ability to learn and apply new technologies
- Willingness to use project management tools
- Confident working independently and as part of a team
- Versatile team player who is willing to perform tasks outside the written job description
- Flexibility to adapt to changing circumstances
- Work effectively and efficiently in a hybrid or remote work environment
- Experience with Microsoft Office/Teams, Quickbase, Slack, Adobe and other software needed to perform assigned duties
- Solid understanding of database systems and structures
- Travel four or more times a year to perform essential duties for company sponsored conferences and team-related events
Why Procare?
- Excellent comprehensive benefits packages including: medical, dental, & vision plans- choose the plan best for you
- HSA option with employer contributions of $50/month
- Vacation time, holidays, sick days, volunteer & personal days
- 401K Plan with employer match and immediate vesting
- Employee Stock Purchase Plan
- Employee Discount Program
- Medical, Dependent Care, and Transportation FSA Plans
- Paid Parental Leave
- Company paid Short and Long-Term disability and Life Insurance
- Tuition Reimbursement up to $2,000/year and continued Professional Development
- Free access to our Employee Assistance Program with 24/7 live support
- Casual workplace environment
- Some meals provided
- Voluntary Pet Insurance
- Promote from within- excellent career paths
Location
While our preference is for a candidate able to work hybrid from our Atlanta GA (Dunwoody) office, this role is open to remote candidates in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KY, ME, MD, MA, MI, MN, MO, NV, NJ, NY, NC, OH, OR, PA, TN, TX, VA, WA, WI.
Top Skills
What the Team is Saying
What We Do
Procare is the largest and leading provider of child care management and parent engagement software, integrated payment processing, technology and services. Our team's extensive experience in early education allows us to take a consultative approach with our clients as they manage and grow their businesses.
Why Work With Us
Child care has a multi-generational impact, and we are proud to design, develop, and support solutions that not only help business owners , but also create meaningful connections between caregivers and families. One of our values is Grow Together- this applies not only to us as employees, but also to the businesses and families we support.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
