About the Role:
We’re looking for a talented Product Content & Enablement Specialist to join our team. This role sits at the intersection of product, sales, and customer support — helping bring our product to life for internal teams and customers alike through compelling, accurate, and clear content.You will create, update, and maintain a variety of written content such as internal sales enablement assets, customer-facing help articles, product documentation, and go-to-market collateral. Working closely with our Operations, Product, and Sales teams, you’ll ensure consistent messaging and alignment with product releases.
What You'll Be Doing:
1. Product & Sales Support
- Create and maintain internal pitch decks, product overviews, and training materials for sales and customer-facing teams.
- Translate product features and updates into engaging, easy-to-understand content for use across internal and external communications.
- Assist in developing sales battlecards, objection handling guides, and feature positioning documentation.
2. Help Articles & Customer Knowledge Base
- Own and maintain the online help centre and knowledge base.
- Write, update, and publish articles, how-tos, and FAQs in collaboration with the Product and Support teams.
- Ensure all help documentation reflects the current product and is aligned with upcoming releases.
- Coordinate with Product Managers to draft product manuals and user documentation ahead of feature launches.
3. Go-to-Market Content
- Develop concise, professional one-pagers, feature sheets, and release notes to support go-to-market strategies.
- Write content that supports customer onboarding and product adoption, ensuring teams have the tools they need to communicate value.
- Assist in crafting internal enablement materials for new product and feature rollouts.
What You'll Bring:
- 3+ years of experience in a content, product marketing, sales enablement, or documentation role in a SaaS or tech environment.
- Excellent writing, editing, and proofreading skills — you can break down complex ideas into clear, user-friendly content.
- Strong collaboration skills and ability to work across departments (Product, Sales, Operations, Marketing).
- Familiarity with knowledge base platforms (e.g., Intercom, Notion).
- Comfortable using and understanding SaaS products and translating technical information into customer-friendly language.
- Detail-oriented with strong project management and organisation skills.
Top Skills
What We Do
ShiftCare software makes home care more efficient. From shared client profiles and team organisation, to simplified billing, we enable service providers to deliver higher standards of care, and grow their business.
https://linktr.ee/shiftcare
ShiftCare has several advantages that make it highly suitable for Australian Health Services providers:
1. Less time to manage rosters, staff and clients
2. Taking the complexity out of managing many patients with different care requirements and billing rates
3. Integration with National Disability Insurance Scheme (NDIS) means less time to submit claims and faster payments
4. Connecting data between patients, shifts, time sheets and billing, eliminating duplication, errors and revenue leakage
5. Automated notifications (SMS or email) to staff when a shift is confirmed, changed or cancelled, improving the communication between staff and management
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If you need to change the way you manage staff and bill your clients, please get in touch to arrange a free trial of ShiftCare.
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ShiftCare
Roster staff. Manage clients. Fetch payments.
https://shiftcare.com
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