Product Configuration Specialist

We are seeking a dynamic Product Configuration Specialist to support the implementation and delivery of our clinically-integrated software products for value-based care models. This role will play a pivotal role in the optimization and configuration of our integrated EMR and risk adjustment solutions, collaborating with cross-functional teams to help healthcare organizations enhance patient care and improve operational efficiencies. This position is ideal for someone who can perform design and analysis tasks related to care delivery operations, as well as exercise independent judgement to optimize software systems to serve essential customer needs.

What We Do:

Intus Care is a leading health technology company revolutionizing value-based care delivery. Our mission is to catalyze data driven change to achieve high-value, multi-disciplinary care for older adults. Our analytics platform synthesizes healthcare data to identify risks, visualize trends, and optimize care for PACE programs. We empower care providers to mitigate high risk events and equip executives with the tools to make informed decisions based on comprehensive clinical and operational data.
 

In This Role You Will: 

• Product Configuration 

• Configure and customize software products to meet client-specific needs, particularly around EMR integration and workflow optimization. 

• Work closely with product and engineering to ensure the end-to-end platform meets user needs. 

• Support QA testing across products. 

• Work with clients to gather and analyze requirements, providing expert recommendations on product configuration and usage. 

• Maintain and update configuration settings to ensure system alignment with product updates and client requirements. 

• Troubleshoot configuration issues, working closely with technical teams to resolve system challenges efficiently. 

• Ensure all configurations comply with regulatory standards (HIPAA, HITECH, etc.) and support healthcare workflows effectively. 

• Delivery and Operational Design 

• Collaborate with cross-functional teams to drive product enhancements, streamline processes, and improve overall efficiency. 

• Leverage data to monitor and analyze product performance metrics, identifying areas for improvement and ensuring smooth day-to-day
  operations. 

• Develop and implement operational processes to optimize product delivery and performance. 

• Support product launches by managing operational tasks and ensuring successful integration with existing systems. 

• Assist in developing documentation, SOPs, and best practices for internal teams and clients. 

• Collaborate with the Customer Success team to resolve escalations and ensure client satisfaction.

Qualifications: 

• Bachelor's degree in healthcare, information systems, or a related field (or equivalent work experience). 

• 2-4 years of experience in product operations, configuration, or related roles in healthcare technology or EMR systems. 

• Strong understanding of healthcare workflows and electronic medical records (EMRs). 

• Experience working in cross-functional teams and supporting complex technical products. 

• Strong problem-solving skills and the ability to troubleshoot technical issues. 

• Excellent communication and client management skills. 

• Detail-oriented, organized, and able to manage multiple projects simultaneously. 

• Familiarity with regulatory requirements, such as HIPAA compliance, is a plus 

• Must reside in the United States of America. 

What We Offer: 

• A chance to be a part of a trailblazing team in healthcare technology. 

• Competitive salary package. 

• Comprehensive benefits including health, dental, and vision insurance. 

• A collaborative, inclusive, and dynamic work environment. 

• Opportunities for professional growth and development. 

Company Core Values: 

• Take Ownership for Your Responsibilities and Outcomes 

• Think With Data First 

• Be Passionate About Impact 

• Take Strides Toward Growth and Innovation 

• Be Supportive Of Each Other 

Salary Range: $100,000 - $110,000 

Location: USA-based Remote 

Intus Care is an equal opportunity employer and prohibits discrimination against persons of any kind on the basis of race, color, religion, gender, sexual orientation, nation of origin, age, disability, and genetics.