Product Analyst

About AvePoint: 

Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint’s global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com.

At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you!

About the position:

The purpose of the Product Analyst role is to research customer needs, requirements, and industry trends, take that data and distill it into actionable ideas for product development.  The ideal candidate will be able to see beyond "what" customers want in order to discern "why" they want it, and then translate those requirements back to our product and development teams.  While working closely with the head of Product Strategy, the development and architecture departments, as well as offshore teams, the Product Analyst will specialize in their own book of products and drive competitive offerings to market. 

Specific responsibilities include, but are not limited to:

• Make actionable recommendations about product development and backlog prioritization based on a deep understanding of customer journeys, usage data, market research, and the company growth strategy.
• Document, analyze, and evaluate data with a customer-centric approach, generating detailed user stories which will be the basis for future software development by the Engineering team. 
• Work as a conduit between technical and non-technical stakeholders for the purposes of driving product development and optimization.
• Collaborate with the development team and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Proactively drive results-oriented product changes and improvements.
• Support Product Strategy, User Experience, Architecture leads, and other team members in planning deliverables, defining scope, scheduling, and other aspects of product strategy. 

What you will bring to our team:

• Bachelor’s degree or 4 years of relevant experience in a SaaS or software development fields.
• Preferably 2 - 4 years of experience working with large datasets to deliver business insights and recommendations (SaaS or Software Development experience preferred). 
• Strong analytical skills and a deep understanding of statistical and forecasting principles.
• Professional experience with analyzing and documenting complex business processes, software development requirements, and taxonomies. 
• Strong and thorough understanding of how to interpret customer business needs and translate them into application and operational requirements. 
• You thrive in a fast-paced environment and are comfortable working cross-functionally in a large organization. 
• You are an independent problem solver with a curious mind and have the ability to both focus on the details and to see the bigger picture. 
• You have excellent communication skills and can interact professionally with a diverse group, executives, managers, international team members, and subject matter experts.
• Understanding of Microsoft 365/Teams/SharePoint/Dynamics CRM/ architecture, components, and configuration preferred.