Product AI Enablement Specialist

Who We Are

We are a leader in Contact Center as a Service (CCaaS), providing cutting-edge, cloud-based solutions that help businesses enhance customer experiences, streamline communication, and drive business success. Our AI-powered platform integrates the latest in machine learning, automation, and predictive analytics to empower organizations with smarter, more personalized interactions across multiple channels.

At our core, we believe in collaboration, continuous learning, and inclusivity—where everyone is encouraged to bring their authentic self to work and contribute their unique perspectives.

The Role

We’re looking for a Product Enablement Specialist – AI Applications to help teams and customers understand, adopt, and maximize the value of our AI-driven solutions. You’ll work closely with cross-functional teams, ensuring that AI-powered tools are well-integrated, easy to use, and effectively communicated to internal teams and customers.

If you’re excited about demystifying AI, creating engaging learning experiences, and helping people unlock the potential of AI-powered technology, we’d love to hear from you!

What You’ll DoAI Product Enablement:

• Work closely with product and engineering teams to translate AI capabilities into real-world value for users.
• Develop engaging enablement materials—documentation, tutorials, training sessions, and best practices—to help teams and customers confidently use our AI solutions.
• Build an onboarding curriculum that introduces AI products and capabilities to internal teams.
• Maintain a library of industry-specific use cases showcasing how AI-driven insights, automation, and personalization can transform customer and employee experiences.
• Collaborate with technical documentation teams to ensure AI product materials are clear, accessible, and useful.

Internal Enablement:

• Train sales, marketing, and support teams on AI product functionality, benefits, and positioning.
• Develop enablement toolkits that help teams communicate AI’s value to prospects and customers.

Technical Enablement:

• Partner with Product, Marketing, Sales, Customer Success, Solution Engineering, and Professional Services to provide tailored AI training and enablement.
• Act as an AI product advocate, guiding customers in maximizing the ROI of AI capabilities during pre-sales, implementation, and post-sale interactions.

Metrics & Continuous Improvement:

• Gather feedback from internal teams and customers to identify opportunities to improve AI adoption.
• Use data to track the effectiveness of enablement programs and refine them based on insights.
• Provide actionable feedback to the product team, helping shape the AI roadmap and future features.

Thought Leadership & Industry Engagement:

• Stay up to date on the latest AI trends, applications, and innovations within CCaaS and customer experience.
• Represent the company in webinars, conferences, and forums as an AI enablement expert.

Measures of SuccessWithin your first month, you will:

• Complete onboarding and gain familiarity with our AI-driven products and enablement tools.
• Meet with cross-functional teams, including Product, Sales, and Customer Success, to understand enablement needs.
• Review existing enablement materials and identify gaps or improvement opportunities.
• Complete foundational AI product training to understand our key capabilities.

Within your 3rd month, you will have:

• Developed and delivered your first AI-focused enablement session for internal teams.
• Created at least one enablement toolkit (e.g., a training deck or best practices guide) for AI applications.
• Partnered with Product Marketing and Technical Documentation teams to enhance AI learning resources.
• Collected initial feedback on training effectiveness and identified areas for iteration.

Within your 6th month, you will have:

• Established a structured AI enablement curriculum tailored to different internal audiences.
• Created a library of industry-specific AI use cases to support sales and customer success.
• Delivered multiple enablement sessions, including a live webinar or recorded Masterclass.
• Become a trusted resource on AI adoption and best practices within the organization.

Who You Are

We understand that no candidate is a perfect match for every requirement, and we encourage applicants with diverse backgrounds and experiences to apply.

You’ll thrive in this role if you:

• Have 5+ years of experience in product enablement, customer success, product management, or a related field—preferably in SaaS or CCaaS.
  
• Have a strong understanding of AI technologies, including machine learning, natural language processing, and predictive analytics (you don’t need to be a data scientist—just comfortable with the concepts).
  
• Are a natural communicator who can break down complex AI topics for both technical and non-technical audiences.
  
• Enjoy creating engaging training content, from workshops to hands-on tutorials.
  
• Have experience working cross-functionally with Product, Marketing, Sales, and Technical teams.
• Are well-organized and can juggle multiple projects while keeping enablement initiatives on track.

Even if you don’t meet every bullet point, we encourage you to apply—we value curiosity, passion for learning, and diverse perspectives.

Why Join Us?

Make an Impact: Help businesses and teams unlock the potential of AI in customer experience.
Growth & Development: Be part of a fast-growing company with opportunities to expand your skills and career.
Inclusive & Collaborative Culture: Work with a diverse team that values transparency, teamwork, and continuous learning.
Flexibility: Work from wherever you're most productive while being part of a connected, global team.

How to Apply

If this sounds like the right fit for you, we’d love to hear from you! Submit your resume and a short cover letter sharing what excites you about this role.

Let’s build something great together! 

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