Process Optimization Engineer

What's the Short Version?

The Process Optimization Engineer works directly with stakeholders in Distribution, IT, and other SanMar business areas to implement new projects and execute continuous improvements in SanMar's distribution facing systems and processes. The Process Optimization Engineer is a subject matter expert for SanMar distribution systems, including HighJump WMS, BluJay Parcel Management; voice, RF and scanning hardware, print and bagging hardware and media, automations (goods-to-person), and 3rd party solutions.

What Will You Be Doing?

• Lead implementation of continuous improvement initiatives aimed at enhancing SanMar’s distributions systems.
• Work with stakeholders and end users to plan and execute solutions that meet business needs and ensure best operational practice.
• Research, analyze, and troubleshoot SanMar distribution systems; understands the operation and dependencies of the solutions and processes, and how they are used by business customers.
• Assist Project/Program Managers with creation of detailed project plans and frameworks; lead execution of critical project milestones and related status reporting.
• Act as point-of-contact for vendors and industry members regarding distribution related solutions and related peripherals.
• Provide Tier III functional support and training to Distribution staff and first/second line IT support teams; escalates to technical resources as appropriate.
• Create documentation for systems, tools, and processes for internal team and IT Service Desk use.
• Subject matter expert for distribution systems end users.
• Work closely with technical teams to identify, design and deliver changes to system environments; ensures technical projects are in lock-step with functional requirements.
• Key consultant and change leadership in the optimization of current solutions and the technical design of new solutions.
• Cross-functional involvement in build and User Acceptance testing activities as needed.
• Perform other duties as assigned.
• Comply with all policies and standards.

What Are We Looking For?

• Bachelor's Degree in an Engineering or Technology Discipline or equivalent industry experience.
• 1-3 years of experience delivering continuous improvement initiatives in a distribution or comparable setting, using recognized methodologies such as Lean/Six Sigma.
• 1-3 years of experience using technology-based distribution systems.
• 1-3 years of customer service functional and/or technical support experience is preferred.
• Familiarity with HighJump/Korber, BlueJay Parcel Management, WMS equipment (Voice, RF, Scanning).
• Six Sigma Green Belt Certification preferred.
• Solid subject matter expertise using technology-based distribution systems.
• Excellent MS Excel skills; ability to write and execute basic to intermediate SQL queries.
• Excellent troubleshooting and analytical skills; ability to learn quickly and resolve issues self-sufficiently.
• Ability to work cooperatively with all levels of individuals across the SanMar and Vendor organizations.
• Excellent interpersonal skills, great communicator - written and verbal.
• Appropriate sense of urgency and prioritization, passion for problem solving.
• Organized, thorough, detailed.
• Flexible with schedule, able to provide off-hours support either remotely, or onsite, as needed.
• Ability to travel frequently as needed to support SanMar distribution network.

What's Our Offer?

Salary Range: You`ll earn between $80,000 - $105,000 annually, depending on experience.

Bonus: You`ll be eligible for an annual discretionary bonus up to 10% of base salary.

Paid Time Off: You`ll accrue paid time off on a bi-weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.

Additional Benefits:

• Comprehensive medical, dental, and vision benefits
• 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
• Life insurance
• Short/long-term disability coverage
• Paid maternity/paternity leave
• Pet insurance

What Should You Expect?

DC Warehouse (Equipment): While performing the duties of this job, the employee is constantly required to stand, walk, talk and hear. The employee frequently lifts and/or moves up to 60 pounds. The employee operates powered equipment requiring use of both hands as well as full range of motion of the neck, head and back. The employee is frequently required to reach with hands and arms, grasp and perform repetitive hand, wrist and arm motions. The employee is frequently required to climb stairs, kneel/squat, bend and carry. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may be required to wear a headset covering one or both ears. Employee will be required to wear Personal Protective Equipment such as a protective harness while operating equipment. Basic English literacy is required for operation of machines and necessary daily paperwork. Work environment is moderately noisy. The employee is occasionally required to work near conveyor systems. There is exposure to dust and changes in weather conditions. Work is performed under typical warehouse conditions. Potential hazards exist with regard to machinery such as forklifts, pallet jacks, mechanized systems, etc. Work environment is hectic and fast-paced. The employee is regularly exposed to ambient lighting and can be exposed to extreme heat and extreme cold including climates consistent with outside weather conditions. 

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