Process Improvement Manager IV

Overview:

Accountable for the enterprise Process Services team leading significant process improvement projects and initiatives Bank-wide using a strategic approach.  Uses tools from Six Sigma, LEAN, Project Management and Change Management to consult with the business and executive management to develop strategic recommendations and improve Bank-wide and cross business processes at an enterprise level.  Oversees Bank-wide Lean Six Sigma training and certification programs.

Primary Responsibilities:

• Establish strategic implementation objectives and plans related to Process Re-engineering with executive sponsors across business lines or functions to lead change activities, creatively solve problems, and monitor sustained change throughout the Bank. Efforts are focused on reducing costs, cycle time, errors, and risk, encompassing concepts of LEAN, Six Sigma, Change Management, and Problem-Solving methodologies.
• Lead a team of Process Re-engineering experts and managers through the implementation of Improvement Plans across the Bank including current state assessments, data analysis, and creation of strategic future state processes and organizational models.
• Champion Process Excellence across the Bank through the development and delivery of Bank-Wide training programs encompassing concepts of LEAN, Six Sigma, Change Management, and Problem-Solving Methodologies. 
• Oversee Bank-wide distributed Process Excellence efforts related to these programs.
• Manage and formulate business opportunities in the long-term planning process, including development and adoption of business case, responsible for implementation of overall initiatives.
• May lead team of process automation analysts in the delivery of opportunities to the Automation Services Delivery team.
• Develop Bank-wide measurement systems to monitor and track organizational improvement resulting from implemented programs. 
• Deliver on business case and be able to measure against it. 
• Provide direction, leadership, and resources to ensure successful implementation of Process Re-engineering efforts.  
• Oversee development of plans, process impact and redesign, change management, communication, training, delivery, and implementation of financials, including planning, solution preparation, delivery and measurement of initiatives related to approved programs.
• May exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. 
• Design, implement, maintain, and enhance internal controls to mitigate risk on an ongoing basis.  Identify risk-related issues needing escalation to management. 
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities:

This position directs the program that manages and executes Process Re-engineering projects impacting multiple business lines and divisions to improve efficiency, reduce expenses and provide improved service to customers.

Education and Experience Required:

Bachelor's degree and a minimum of 9 years’ Process Improvement experience, or in lieu of a degree, a combined minimum of 13 years’ higher education and/or work experience, including a minimum of 9 years’ Process Improvement experience.

Minimum of 3 years’ managerial experience

Six Sigma Black Belt, Lean Certified or Agile certification.

Strong verbal and written communication skills

Strong analytical and problem-solving skills to properly deconstruct the problem and determine viable solution options using data as a guide.

Experience handling multiple tasks and working under time constraints in support of various assignments.

Education and Experience Preferred:

Minimum of a bachelor’s degree in a technical, finance, or business discipline

Minimum of 10 years’ Process Improvement experience

Financial services experience

Self-motivated

Results-driven

Well organized individual

Ability to think strategically

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $118,945.80 - $198,243.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

LocationBuffalo, New York, United States of America