About Amartha
At Amartha, we empower micro-businesses across Indonesia, enabling growth and equal prosperity. We’ve supported over 2.7 million entrepreneurs—mostly women—by disbursing IDR 22.8 trillion in funding. As we step into 2025, Amartha is evolving into a technology-driven financial ecosystem, expanding our reach in lending, funding, and payments. Through innovation and digital solutions, we aim to enhance accessibility, streamline processes, and create a seamless user experience.
About the Role
A Process Improvement Analyst for the Embedded Lending Team focused on identifying, analyzing, and enhancing business processes to improve efficiency, quality, and overall performance. Their primary objective is to eliminate waste, reduce inefficiencies, and optimize workflows to align with the organization’s broader goals.
Responsibilities
- Develop and execute product improvement plans driven by performance analysis, customer feedback, and emerging market trends.
- Create, review, and update credit policies that align with the managed products.
- Conduct regular performance analyses of products to evaluate market reception, sales performance, and customer satisfaction.
- Collaborate with cross-functional teams, including IT, Marketing, Legal, and Risk Management, to ensure product development meets market demands and adheres to regulatory requirements.
- Stay updated with technological advancements and digital innovations, integrating cutting-edge features into credit products.
- A minimum of 2+ years of relevant experience within a financial institution, fintech, or tech company.
- Strong analytical and quantitative skills, with the ability to leverage data and metrics to support product requirements and feature prioritization.
- Ability to assess business challenges and provide balanced, practical solutions that align with the overall business vision.
- Proficiency in data analysis, with an intermediate understanding of SQL.
- A solid understanding of SMEs (Small and Medium-sized Enterprises) is a plus.
- Strong experience in credit operations and performance monitoring, preferably within the banking or fintech sectors.
At Amartha, we are dedicated to creating a workplace that celebrates diversity, ensures equity, and fosters inclusion. We believe that diverse perspectives—shaped by factors such as gender, age, race, ethnicity, education, culture, and life experiences—drive innovation and growth.
We actively welcome individuals from all backgrounds to join us in building an environment where everyone feels respected, valued, and empowered. Our commitment is to provide equal opportunities and foster a sense of belonging that enables our employees to thrive and make meaningful contributions.
Top Skills
What We Do
We are a prosperity platform company to harmoniously build a strong economy from the grassroots in order to realize the grassroots communities of technology equity, inclusiveness and sustainability.
We believe prosperity platform is the right solution to deliver high quality digital financial services and to bridge the gap that brings shared prosperity to the World.
Amartha’s Team are highly compassionate people who are impatient to deliver their impacts to alleviate the sufferings of others.
Working at Amartha means you are part of dynamic and compassionate team who make impact on daily basis. It means you sign up for a high-paced environment where everyone is taking part in achieving success and make other people happier.
It also means you wake up every single day energized, and excited of what’s next to be done to help Indonesia and the world a more equitable and prosperous place to live for everyone.
It means you feel special, as whatever you do with Amartha makes a dent in the universe, healing the world a day at a time.
Working at Amartha means you are ready to help and alleviate each other, contribute your best with empathy and passion. As we go long miles, you need a team to achieve your success.
Working at Amartha means you have made a conscious choice to embark on a journey to creating a less painful world. A journey that makes you feel good, that you have contributed to a meaningful work every single day.
Join our impact mission! Check our career page now👉🏼 https://careers.amartha.com/
