Process Engineer

Location: Harrisburg, PA - Local candidates preferred
Position Type: Hybrid, will need to report on-site for occasional meetings
Contract Length: 6 months, extension likely
Position Overview:
The Process Engineer will lead and enhance the delivery of mobile solutions. This role involves collaborating with enterprise architects, development teams, and business partners to design, document, and support robust mobile architecture and Azure-based platforms, ensuring efficient functionality, data reliability, and engaging user experiences for business partner-facing mobile applications. 
The ideal candidate would have experience in DevSecOps practices focusing on reduced total cost of ownership and ease of use. Key deliverables will be solutions that meet customer requirements for security, accessibility, and functionality.
Required Skills:

• 5 years of experience working with development teams
• 5 years of experience testing and supporting responsive design web applications
• 5 years of experience testing and supporting Cloud hosted technology services
• 5 years of experience testing and supporting mobile applications
• 5 years of experience testing and supporting web services
• 5 years of experience in authoring system and technical documentation, diagrams, and other artifacts in support of customer service and delivery of technology
• 3 years of experience in development and delivery of training content and materials
• 3 years of experience in production support operations including triage, root cause analysis, and communications
• Knowledge of digital accessibility and disability inclusion
• Knowledge of regulations related to digital accessibility (e.g., Section 508, ADA)
• Knowledge of the Plain Writing Act of 2010 and other regulations related to content accessibility
• Knowledge of WCAG 2.1 AA requirements related to content authoring and production
• Knowledge of web technologies (e.g., HTML, CSS, JavaScript)

Preferred Skills:

• 1 year of experience creating accessible content using plain language and clear and structured content, and providing alternatives as needed
• 1 year of experience creating content that reflects diversity and inclusion
• 1 year of experience using accessibility evaluation tools and frameworks (e.g. WAVE, Developer Tools, Accessibility Inspector)
• 1 year of experience using assistive technologies (e.g. VoiceOver, JAWS, Dragon Naturally Speaking, ZoomText)

Duties:

• Conduct research to develop new and improved processes for the delivery of services
• Communicate and support integration and implementation patterns and procedures for teams leveraging mobile platforms within the enterprise
• Design and plan workflow processes for efficient and excellent customer service delivery
• Conduct testing on the enterprise’s mobile platform solutions
• Monitor performance metrics and services using automation and manual processes to ensure operational excellence for the enterprise’s mobile domain
• Troubleshoot problems associated with mobile processes as they exist in the enterprise’s mobile domain
• Evaluate processes and technology to ensure compliance with industry standards
• Provide estimates in effort and services costs to support the enterprise mobile domain
• Develop and support technology upgrades and regular support roadmaps for the enterprise’s mobile domain
• Conduct training, provide incident response, and offer guidance to a wide range of mobile customers including other development teams, infrastructure engineers, and mobile app users
• Review and recommend technical frameworks, technologies, and implementation patterns
• Develop and participate in creating detailed project documentation, including plans, design specifications, roadmaps, models, and technical interfaces
• Collaborate with other technical teams to define and support successful delivery of services and solutions
• Utilize configuration management tools, design tools, debugging tools, and any other environment specific tools necessary to create, test, and implement enterprise systems, applications, and components
• Support enterprise product deployment and enterprise product validation activities
• Collaborate with the enterprise architect to maintain a standard SDLC process for all mobile development teams
• Mentor team members on agency specific and industry best practices for processes and standards
• Participate and provide feedback in meetings, including daily standup meetings
• Provide regular status reports on assigned work to manager