Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
How You Will Contribute:
Reporting to the Director of Business Operations, you will design, develop, and implement effective business processes across the technical support organization to assist the Global Customer Care Business Intelligence team. You will collaborate with cross-functional teams to identify areas of improvement, define requirements, and implement strategies that streamline operations, reduce costs, and enhance productivity.
The Process Architect will ensure that business processes are aligned with organizational goals and integrated seamlessly with existing systems and workflows.
Key responsibilities include:
- Develop, design, and document business processes, including workflows, procedures, and operational models
- Create process diagrams and flowcharts to represent current and future-state processes.
- Collaborate with stakeholders to define process requirements and identify opportunities for improvements.
- Design processes that align with organizational goals and compliance standards.
- Providing interfaces for groups to leverage cloud automation processes
- Enhancing engineering visualization tools
- Implementing web interfaces to leverage our big data pipeline
- Leading the adaption of new technologies to improve or replace reporting technologies
Other responsibilities include:
- Assist in training staff on new processes and tools to ensure smooth adoption and change management.
- Develop and implement change management plans to ensure that process improvements are effectively communicated and adopted by all stakeholders.
- Support teams during the transition period and resolve any process-related issues.
- Data Analysis – opportunity to apply statistical analysis, data modelling and visualization
- Statistical knowledge – apply solid understanding of statistical concepts, specifically percentile, confidence intervals, and so on
- Programming and Data Management – loading and building analytical models
The Must Haves:
- Certification in process management or improvement methodologies such as Six Sigma (Green Belt/Black Belt), Lean, or Certified Business Process Professional (CBPP).
- Experience with digital transformation and automation tools (e.g., RPA, ERP systems).
- Familiarity with project management methodologies (e.g., PMP, Scrum). Post-secondary degree in Engineering or Computer Science
- Knowledge of Manufacturing Execution Systems (MES)
- Test Driven Development
- Understanding UX Best Practices
- Knowledge of Web Security Best Practices
- Hands on experience in software development with TypeScript, Angular and SCSS
Assets:
- Code simplicity and performance in implementations
#LI-BS1
Pay Range:
The annual pay range for this position in US is $67,400 - $107,600.
The annual pay range for this position in Canada is CAD 61,600 - CAD 98,400.
Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Top Skills
What We Do
Ciena (NYSE: CIEN) is a global leader in networking systems, services, and software. We build the world’s most adaptive networks to enable our customers to deliver richer, more connected experiences for all users. At our core, Ciena is a company rooted in people. We prioritize deep, collaborative relationships within our teams and alongside our customers, partners, and communities around the world.
For three-plus decades, we’ve brought our humanity to our relentless pursuit of innovation. We continue to lead the evolution of networking with a strong track record of industry firsts. As end-user expectations skyrocket, our customers and their networks must transform. Ciena powers this transformation by driving next-generation solutions built for maximum openness and agility—today and into the future.
Corporate/Brand Values:
• Customer First
• Integrity
• Velocity
• Innovation
• Outstanding People
We're the perfect size for you to make an impact. W
Only Ciena has the depth of expertise and the culture of collaboration and partnership required to help our partners evolve. We do this by strategically integrating hardware, services, and software in an open environment to ensure our clients’ networks are ‘fit for flexibility’ today and into the f
Why Work With Us
We are known for our industry-firsts, including the first coherent optical solution, converged packet-optical platform, and intelligence automation platform. Our commitment extends beyond innovation, logging in over 35,000 volunteer hours and $2 million to worthy causes in 2023. We're the perfect size and culture for you to make a difference.
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