Problem Manager

The Problem Manager is responsible for preventing and resolving client issues proactively. The scope of this job includes creating and deploying proactive resolution strategies for WellSky clients via data mining and analysis, knowledge creation oversite, and cross-functional collaboration.

Key Responsibilities:

• Gather and analyze historical data to identify and eliminate potential incidents before they occur.
• Identify and record problem opportunities and resolution paths.
• Work with individual team members to strategize potential mitigation and deployment strategies.
• Develop client content that can be deployed for self-service opportunities to quantify problems and ensure problem prevention.
• Maintain training materials and ensure teammates are equipped to perform.
• Participate as a key contributor to projects to improve team efficiency, solution supportability, and expedited service delivery.
• Perform other job duties as assigned.

Required Qualifications:   

• Bachelor's degree in a related field or equivalent work experience
• At least 2-4 years of experience

Preferred Qualifications:      

• Healthcare industry experience

Job Expectations:

• Willing to work additional or irregular hours as needed
• Must work in accordance with applicable security policies and procedures to safeguard company and client information
• Must be able to sit and view a computer screen for extended periods of time

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WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

• Excellent medical, dental, and vision benefits
• Mental health benefits through TelaDoc
• Prescription drug coverage
• Generous paid time off, plus 13 paid holidays
• Paid parental leave
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year