Problem and Release Analyst

A bit about us 

Do you want to join one of the world’s fastest growing sports technology companies?  Genius Sports is at the epicenter of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties. We’re looking for enthusiastic and ambitious people to join our talented team. 

If you see yourself becoming part of a global family building the future of sports entertainment together, then come and grow with us.  We put trust in our people to deliver the difference for our clients around the world. It’s why many of the world’s largest leagues & federations such as the NFL, English Premier League, FIBA and NCAA choose to work with Genius Sports. 

Main Responsibilities:

• Manage service interrupting incidents
• Handle internal and external incident communications to keep both colleagues and customers informed
• Implement and manage release processes through development, test and production environments
• Manage release communication internally and externally, coordinate release windows
• Identifying and implementing changes to processes and procedures to improve our incident management regime
• Work with our support and development teams to assist with identifying and addressing service outage risks

Required Skills:

• Demonstrate strong technical literacy, with the ability to navigate and understand sophisticated software documentation with ease
• Engage effectively in software architecture discussions, bringing both comprehension and thoughtful contributions to technical conversations
• Excel at translating complex technical concepts into clear, accessible language for diverse stakeholders, serving as a bridge between technical and non-technical teams
• Demonstrate practical experience with the Atlassian suite of tools, effectively utilizing these platforms to drive team collaboration and project management
• Show genuine enthusiasm for delivery excellence and process optimization, with a proactive mindset toward improving team workflows and methodologies
• Possess exceptional interpersonal abilities and English writing skills, enabling clear and effective communication across all organizational levels

Nice to have, but not a dealbreaker

• Familiarity with Power BI
• Prior experience with release and incident management
• Working knowledge of Scrum and Kanban agile methodologies

What’s in it for you?

As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.

How we work 

We have adapted a forward-thinking ‘Ways of Working’ framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role. 

Our employees are empowered to stretch the boundaries of what’s achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.  

Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.