Principal, Workplace Solutions

At Cresa, we believe our clients deserve better. A better space to work, create, build, grow. A better outcome for their people and organization. A better partner who puts their needs first, helping them navigate the landscape, tilting the playing field in their favor and giving them an insider’s edge.

Our mission is to find and foster the best environment for every business. Our purpose is to think beyond space - strengthening those we serve and enhancing quality of life for our clients and employees. We are built to champion our clients’ aspirations through real estate. When considering partnership, we strive to connect with those who share our values: Work Together, Create Value, Be Tenacious, Enhance Community, and Embrace Diversity.

We believe in being the change. We work together to find new ways of doing things that create value for our clients — and for each other. Because there is not much that feels better than collaborating to make a positive difference each day.

At Cresa, we offer an opportunity to be part of something bigger. To learn, advance, mentor and be recognized. Your voice will be heard, and you will be valued for both your individual and team contributions.

Summary

The Principal, Workplace Solutions role is responsible for leading and setting the direction of the Workplace Solutions business unit, including leadership, defining the strategy, development of the workplace consulting toolkit, and growing the P&L to align with the business growth strategy. This role creates workplaces that inspire, connect, and support our clients’ workspaces and beyond. You'll have the opportunity to shape the future of how people work, reflecting values, culture, and a commitment to excellence. This role is an enterprise leader, that is client facing and leads a team of professionals at Cresa. Reporting to and working closely with the President of Cresa Project Management, sets the strategic direction for the function and translates this strategy into specific business objectives to support the growth of the business. The role may be located in any major city in the U.S.

Essential duties and responsibilities

• Define the strategy and develop the tools for Workplace Consulting to include the various segments of the workplace consulting practice: office design, culture strategy, work model transition (hybrid, remote or in-office models), internal communication, mental health, crisis prevention and response, and digital workplace experience and other workplace areas as needed.
• Provide and cultivate forward thinking, industry thought leadership on Workplace with a point of view on trends, best practices, and strategies, through both written and public speaking opportunities to help reinforce the strong Cresa brand with occupiers of work space.
• Find and develop new client relationships to help grow and diversify Cresa’s strategy, is critical to the success of this position.
• Manage and help grow existing client relationships in coordination with the Cresa point of contacts for the clients.
• Lead the training and adoption of the Workplace process and tools with market brokers and project managers so that is in every client presentation.
• Manage multiple concurrent Workplace Solutions projects across a geographically diverse real estate portfolio.
• Provide appropriate levels of detail and be able to summarize complex issues succinctly.
• Analyze client needs and develop strategies and tools to enhance and evolve the workplace.
• Serve as the primary point of contact for internal stakeholders, ensuring alignment of goals with business needs.
• Facilitate regular communication and updates to leadership, addressing risks and opportunities.
• Lead change management and communications process to help bring adoption of strategies to both internal and external stakeholders.
• Create clarity for teams, bridge relationships with internal and external clients.
• Manage an existing 3+ person team, develop a fully functioning team to align with the Workplace and P&L growth strategy. This will include full employee lifecycle (selection, development, promotion and exit) as needed for the success of Workplace Consulting team.
• Lead by example and model behaviors that are consistent with the company's values.

Qualifications

• Strong commercial real estate (CRE) background including experience working with brokerage, project management and workplace consulting professionals.
• Deep understanding of how the CRE industry transacts, develops and manages the space requirements for clients.
• Be a thought leader with the ability to adapt to changing demands and anticipate future needs, be ahead of trends, understand the business landscape.
• Demonstrated experience in creating and executing a workplace consulting strategy with tactical tools for execution.
• Corporate services background preferred.
• Builds strong relationships with stakeholders, clients, and team members.
• Has successfully led and grown a team of professionals.
• Team player, who can balance and prioritize multiple stakeholder requirements.
• Good person with high moral integrity.

Education/Experience

• 15+ years of experience in CRE Workplace Consulting or related field.
• Bachelor’s degree in Organizational Effectiveness, Change Management, Architecture/Space Planning, the Built Environment
• ProSci certification in Change Management preferred
• Very strong written and verbal communication skills, including executive presentations
• Strong problem solver and facilitator, especially in highly ambiguous situations

Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

NOTE: The job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; supervisors may assign other duties as deemed necessary.

Cresa is committed to developing and maintaining a diverse workforce. Cresa strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.