At Mr. Cooper Group, You Make the Dream Possible.
Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Join us and make the dream of home ownership possible!
The Principal, UX/UI Designer is responsible for creating solutions that meet customer needs, align with business priorities, bring the brand to life in meaningful ways, and promote digital and mobile adoption—all in a manner that is easy to use, and as efficient and simple as possible for our customers. You will work collaboratively with and lead teams taking a project from conception, through analysis, prototyping and testing, visual design, and finally to implementation ensuring the customers' view remains the focus but also ensuring that we deliver extraordinary value to the business.
You are comfortable working at the conceptual level and paying attention to every pixel and break point. Product only happens with production, and you are willing and able to execute to whatever detail is required across web, mobile and emerging platforms. You have a strong portfolio and understand financial services in a way that consistently shows up in your work.
You will be responsible for complex, data-heavy products that require smart hierarchy, categorization, and summarization for people to understand clearly. The complexity and depth of the data require creative and innovative interactions for the users to understanding what they are viewing, analyzing, and impacting. You are a systems-savvy person that is equal parts: experience architect and visual designer. You are, at heart, a problem solver that your team looks to for guidance and direction and who can work with an increasingly diverse range of people with varying levels of talent and expertise.
You will follow a customer-centered design process, understanding real customers—their goals, aptitudes, experiences, needs, motivations, and context. In this role you will approach design in a manner that finds the harmony between customer needs and desires, business goals and objectives, and technical capabilities. You will be working closely with product managers, their teams and software developers to determine necessary features and drive the design of products. You will play a key role in translating industry experts’ insights and customer needs into great design that addresses requirements and creates elegant solutions.
Core Job Duties & Responsibilities
- Serve as product design lead with ability to enroll other designers, product managers, architects, and engineers to get results. You can work across several products—intensely focused and engaged in high-priority work—but able to efficiently shift priorities to meet business and stakeholder needs.
- Envision, design, and deliver compelling, end-to-end customer experience solutions for multiple products and platforms, from assessing and defining customer needs to delivering concepts, to defining and elevating features, to presenting and evaluating prototypes, to addressing customer feedback.
- Create UI designs for responsive web and native mobile experiences, ensuring that design meets acceptable standards for quality, accessibility, and continuity with other Mr. Cooper products and digital touchpoints.
- Leverage site maps, navigation maps, page flows, and other design artifacts to create sketches, conceptual designs, storyboards, usage scenarios, and a wide range of appropriate prototypes.
- Work with developers and software engineers, project managers and QA—engaging throughout design/build process to ensure highest possible outcomes for products.
- Support customer insights initiatives, including focus groups, design validation, usability testing and ethnographic/observational research.
Desired Skills & Experience
- 10 years of digital design experience. You understand evolution of the craft over time and appreciate what works and what does not.
- Significant web, mobile, and connected device design experience.
- Solid understanding of digital capabilities and platforms, mobile application design and development, and the ability to make recommendations that match customer needs, business goals and team capabilities.
- Strong visual design skills with a high-caliber portfolio of work.
- You can work at various levels—from Lo-Fi sketches to Hi-Fi visual designs—appropriate to the need and situation (and you have the judgement and communication skills necessary to align teams while understanding when to pull in other key stakeholders at critical moments).
- Experience creating storyboards, concepting, and improving user process flows, as well as other appropriate design artifacts.
- High proficiency in Sketch and Figma is critical. Significant experience and fluency with Photoshop, Illustrator, Invision, After Effects, and other visual design tools also valuable.
- Excellent visual design skills with sensitivity to user experience interaction across touchpoints and systems—particularly in ensuring continuity across the entire customer experience.
- You present designs, solutions, and other work to various stakeholders in a compelling and persuasive way. You are able to quickly pivot when key decision-makers redirect or the business need changes.
- Ability to solve problems creatively and effectively.
- You are fully aware of the latest UI trends, techniques, and technologies—and you may even create unique elements on your own. You help create and manage design systems to improve efficiencies within the product design team, as well as enabling efficiencies in development and QA.
- BA/BFA/BS with relevant design major preferred.
- Strong history of working in an Agile/Scrum development model.
- HTML, CSS, and JavaScript for rapid prototyping is a plus.
Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
Job Requisition ID:
023203
Job Category:
Information Technology
Primary Location City:
Dallas
Primary Location Region:
Texas
Primary Location Postal Code:
75019
Primary Location Country:
United States of America
Additional Posting Location(s):
Top Skills
What We Do
With nearly 4 million customers, we are a proud leader in the home loan servicing industry. But are we content? No way. Every day we challenge convention and reimagine the home loan experience for the better. It’s what makes us who we are.
We’re Challengers of Convention
Challenging the status quo is in our DNA. We’re ditching the old ways and reimagining what homeownership should look like in the era of smart phones, Mars missions, and avocado toast.
We’re Champions for Our Customers
Giving homeowners the best experience possible is the reason we come to work. We believe in honesty, simplicity, and always having our customer’s back.
We’re Cheerleaders for Our Team
Transforming an industry takes a world-class team. Ours is over 9,000 Coopers strong. Creating a place where they love to work isn’t just an HR goal — it’s part of Mr. Cooper's mission.
We’re here to keep the dream of homeownership alive. That means throwing out the old ways and revolutionizing the way people sell, buy and own their homes using the latest technology and good old fashioned customer service.
At Mr. Cooper Mortgage we see a world where homeownership is less worrisome and more rewarding, where having a mortgage is no longer a burden but an opportunity, where homeowners feel 100% in control of their finances and future.
Is Mr. Cooper Mortgage your kind of place? If so, we can't wait to hear from you.
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