Principal UX Designer

Healthcare’s helping hand.
CHG shook things up in 1979 by inventing the locum tenens staffing model. We connect doctors with patients who need their care. As the largest physician staffing firm in America, our providers treat millions of patients each year.
Our industry is growing and demand is high. This means you’ll have plenty of opportunities to grow and develop in your career. Keeping healthcare healthy can be as fun as it is rewarding

We’re seeking a Principal UX Designer with interest in service design to join our team. In this role, you’ll be embedded within a team reimagining a new product for our internal sales teams that enhances workflows, streamlines processes, and ultimately improves the lives of both our providers and clients. You will partner closely with a dedicated UX researcher and product managers to connect separate systems into a centralized tool and use your critical thinking and design skills to deliver impactful solutions.

The Principal UX Designer is engaged throughout the entire product lifecycle, from ideation to delivery, as well as in the continuous improvement of the product. This position reports to the UX Design Manager.

This full-time position is based out of Utah but also remote friendly from anywhere within the US.

Responsibilities:

Strategic UX Design

• Lead the end-to-end design process, including user flows, wireframes, and prototypes, ensuring alignment with Staffing Platform objectives.
• Design innovative solutions for enterprise products that simplify complex workflows across companies and user types.
• Collaborate with cross-functional teams to translate business and user needs into elegant, intuitive designs.

Service Design

• Service Mapping: Visualize end-to-end processes by creating service blueprints that identify key touchpoints, pain points, and opportunities for improvement.
• Process Optimization: Collaborate with cross-functional teams to streamline fragmented workflows, ensuring alignment between user needs and business objectives.
• Workshop Facilitation: Lead co-design workshops with stakeholders to uncover inefficiencies and generate innovative solutions for the Staffing Platform ecosystem.
• System Integration: Ensure designs effectively connect siloed systems into cohesive, user-friendly workflows that support sales teams, recruiters, and other key stakeholders.
• Scalability: Develop service frameworks that allow for growth and adaptation as business needs evolve.

User Research & Insights

• Partner with UX Researcher to plan and execute qualitative and quantitative research, including interviews, usability tests, and surveys, to understand user needs and pain points.
• Partner with UX Researcher to synthesize research findings into actionable insights that inform product strategies and prioritize solutions.

Qualifications:

• Demonstrated ability to design enterprise-level products in Figma, with a portfolio showcasing wireframes, prototypes, and solutions for complex workflows.
• Experience designing centralized, scalable solutions for large-scale platforms, ensuring seamless user experiences across diverse touchpoints.
• Demonstrated ability to work effectively within Agile teams, communicate clearly with cross-functional stakeholders, and influence decision-making at all organizational levels.
• Extensive experience using whiteboarding tools such as FigJam and Miro to outline journeys, flows, or blueprints, ensuring stakeholder alignment and clarity for new processes.
• Versed in planning and conducting user research, usability testing, and synthesizing insights to drive informed, user-centered design decisions.

Educations & Years of Experience:

• ​10+ years relevant work experience.

Preferred:

• Bachelor’s degree in Design, Human Factors or a related field.
• Experience designing staffing, recruiting, or CRM/ATS solutions.
• Familiarity with enterprise platforms like Salesforce or Bullhorn

In return we offer:
• 401(k) retirement plan with company match

• Traditional healthcare benefits such as medical and dental coverage, and some unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments.
• Flexible work schedules - including work-from-home options available
• Recognition programs with rewards including trips, cash, and paid time off
• Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling
• Tailored training resources including free LinkedIn learning courses
• Volunteer time off and employee-driven matching grants
• Tuition reimbursement programs
Click here to learn more about our company and culture.

CHG Healthcare values a diverse and inclusive workforce. Interested in this role but not a perfect fit? Apply anyway.

We welcome applicants of any race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status and individuals with disabilities as an Affirmative Action/Equal Opportunity Employer. We are an at-will employer.

What makes CHG Different?