Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
Job Summary: ServiceMax Customer Support Organization is a dedicated group of individuals that strive to meet the customer's needs to keep the service industries they serve up and running in a timely professional manner. The following document defines the levels and roles for these individuals.
What You Will Do:
- SFDC – ADM 211 Certified
- SVMX 201 Certified
- Expert level of knowledge in more than one product area.
- Recognized by team members as a trusted advisor.
- SME in 2 or more product areas of the product
- Team members reach out to this person for technical guidance and assistance.
- Steps-in as Team Lead as required and collaborates with other internal teams.
- Mentor to other Technical Support Engineers within the team, while always showing a willingness to guide and coach as appropriate.
- Pursues a role of Technical lead to guide the team on complex, technically challenging issues
What you bring to ServiceMax:
- Bachelor's Degree in CS or EE or related field or equivalent experience
- 6 + years Information Technology experience, with at least 6 years in SFDC
- Strong understanding of the business scenarios
- Experience with key areas of enterprise architecture, including integration technologies, single sign on, and master data management
- Good in development skills using APEX and VF Page
- Exposure to SFDC cloud computing platform is a must
- Ability to work independently and be a self-starter. Proven results leading and overseeing customer and/or partner success stories in the following domains: front- and back-end solution architecture, development and release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs.
- Strong troubleshooting skills
- Strong customer communications
- Strong written and oral communication skills
- Hands on technical experience with Salesforce.com implementation
- Ability to work in a globally distributed team environment, liaising with on-site teams and customers
- Demonstrated ability to learn quickly in a fast-paced, multi-tasking development environment
Preferred
- Experience with SalesForce.com / Cloud based product testing
- Experience in performing org checks using some tools
- Exposure to FSM tools
- Exposure to ServiceMax product
Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
Top Skills
What We Do
PTC (NASDAQ: PTC) unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. With PTC, and its partner ecosystem, manufacturers can capitalize on the promise of today’s new technology to drive digital transformation.
