Principal Solutions Consultant

We offer a flexible working policy that empowers iManage employees to balance work and well-being. We encourage two days per week in-office collaboration, offering opportunities to learn from peers in person, while also providing the flexibility needed for a meaningful work-life balance.
Being a Principal Solutions Consultant at iManage Means…
You will collaborate with Customer Experience leadership to expand our service offerings and drive business growth for iManage. Your focus will be on ensuring customer success and fostering strong adoption among our clients.
The Solutions Consulting team is an integral part of the broader iManage Customer Experience (CX) Team. Our mission is to accelerate customer adoption and align with their business objectives. A keen eye for detail, a strong sense of quality, and the ability to translate technical capabilities into clear business benefits will be crucial for success in this role.
We operate in a fast-paced, dynamic, and highly collaborative environment. Success here requires meticulous attention to detail, a commitment to quality, and the ability to effectively communicate technical solutions in a way that highlights their value.
iM Responsible For…

• Services Sales: Being the primary point of contact for the development of our services proposals, estimates and scoping calls as well as developing pre-sales consulting collateral to streamline the production of proposals, estimates, and Statements of Work. Strategizing with our Customer Experience and Sales teams to enhance our services sales process within iManage, including the transition to subscription-based consulting services offerings 
• Building Synergy with other iManage Departments: Providing lessons learned and other feedback from internal and external stakeholders to other departments within iManage such as Customer Success, Product Management, Sales, and Adoption team leaders. Actioning applicable areas of improvement to improve the overall customer experience within our target customer base.
• Documentation: Creating client deliverables such as presentations, preliminary solution design documentation and task lists. Supporting case study development and providing lessons learned feedback to our Professional Services and Customer Success teams
• Industry and Tech Trends: Maintaining a working knowledge of current and trending technologies both internally and within the LegalTech industry, as well as their applicability to the organization
• Getting results: Taking initiatives from conception to completion; tackle sophisticated problems in what can be at times an ambiguous environment; lead and influence cross functional teams; provide insights and encourage standard methodologies; present strategy to key influencers and senior leadership.
• Offering intelligence: Becoming the authority on the buyers and users of your offerings. Use data (quantitative and qualitative) to form hypotheses and help shape the CX portfolio growth strategy.
• Product expertise: Understanding deeply how IManage is sold, branded, and consumed by customers.
   

iM Qualified Because I Have…

• 5+ years of hands-on experience in a technical consulting, consulting sales, or Customer Success position
• Experience with the deployment of Enterprise Content Management, Information Governance, and Artificial Intelligence Solutions within the legal or professional services industries.
• Excellent business analysis skills: ability to lead technical sessions focused on project methodologies and deployment strategies, an understanding of product usability, communication of implementation best practices, and prioritization of user and functional requirements
• A Bachelor’s degree, ideally in a technical field
• A team-player mindset with a focus on building trusting relationships with customers and colleagues
• Strong communication and presentation abilities tailored for different levels of the organization.
• The ability to self-motivate and be well-organized; able to successfully manage multiple priorities and aggressive business goals.
• A high degree of intellectual curiosity and ability to learn and apply new concepts and technologies quickly.

Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways!
 

iM Getting To… 

• Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!
• Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.
• Own my career path with our internal development framework. Ask us more about this!
• Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.
• Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.
• Enjoy flexible work hours that empower me to balance personal time with professional commitments.
• Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.

iManage Is Supporting Me By... 

• Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it. 
• Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data. 
• Rewarding me with an annual performance-based bonus. 
• Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
• Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
• Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset. 
• Having multiple company wellness days each year to prioritize mental health and well-being.
• Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.

The overall US annual base salary range for this position is $140,000–$216,000. Individual compensation for each candidate depends on factors such as qualifications, experience, and candidate location. This range does not include additional forms of compensation, such as bonuses, commission, or benefits. Your recruiter will provide further details about the offer range, incentives, and overall compensation during the hiring process. 

iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to [email protected] so our team members can review. 

About iManage… 

At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.

We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.

So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.

Whoever you are, whatever you do, however you work. Make it mean something at iManage. 
iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Learn more at: www.imanage.com

Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/

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