Principal, Solutions Architect - AWS

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The TTEC Digital AWS Practice is seeking a Solutions Architect to join our team. This is a remote role based in North America.

We currently have a need to hire an experienced AWS Presales/Solutions Architect to help develop leads and build partner relationships in support of our business development efforts. Your knowledge and experience in the Cloud contact center, intelligent automation, digital channels, journey orchestration, voice self-service and conversational Bot solutions space will be the key for success. We offer a highly competitive compensation package that includes a base salary and quarterly upside earning potential.

What you'll be doing

• Develop Leads and Partner Relationships:
• Develop and maintain relationships with key vendor partners such as AWS, Salesforce, Zendesk and other related Contact Center technology vendor or service providers
• Leverage relationships and sales track record to obtain leads from partners through direct communication, and coordination with TTEC Business Development Managers
• Participate in initial data gathering and lead qualification with the prospective Client
• Develop Business / Technical Needs:
• Participate in client requirements discovery meetings with Senior Business and/or IT Execs down through Middle Management and/or Analysts
• Leverage TTEC’s Solutions Framework in informal requirements meetings or facilitated workshops
• Document critical business and/or IT requirements and “compelling events” requiring the client to make a change
• Develop Solution Design / Configuration / Viability:
• Conduct solution design meetings with partners and/or client personnel to confirm solution scope and the design required to fulfill requirements
• Develop detailed design solutions including bill of material configurations, logical call flows, and architecture diagrams
• Communicate and collaborate with delivery teams to develop timeline and staffing professional services’ estimates
• Develop ‘Solution Review’ presentations
• Participate in field Professional Services and Managed Services communications with partner Product Managers to resolve pre-sales design and configuration questions
• Develop and Present Solutions to the Client / Support Deal Closure
• Develop Proposals and SOWs using standard TTEC templates
• Lead product demonstrations to Client, coordinating with TTEC and Vendor demo leads to ensure what is demonstrated highlights TTEC’s story and meets the client’s requirements
• Provide a lead or major contributor technical role for RFP Response Development
• Coordinate preparation of materials and manage to completion the partner and internal Bid Assurance processes.
• Participate in Client Meeting Solution Reviews – together with TTEC and partner personnel
• Contribute to ROI Business Case Analyses
• Provide insights on product improvements, TTEC process improvements, template development, etc.
• Provide insights on competitor service offerings

What skills you will bring:

• 3+ years proven track record in presales experience designing complex AWS Cloud solutions
• 7+ years of experience in information technology
• Ability to think critically and logically articulate technical recommendations into customer business value – both verbally and through compelling presentations and proposals
• Ability to travel up to 30%

Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.

This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits available to eligible employees include the following: 

- Medical, dental, vision

- tax-advantaged health care accounts

- financial and income protection benefits

- paid time off (PTO) and wellness time off.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

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