Principal Software Engineer (Workflows)

Narvar is Experiencing Rapid Growth! We are seeking a Principal Software Engineer to spearhead the evolution of our product suite, driving innovation and excellence in engineering practices. In this pivotal role, you will collaborate closely with cross-functional teams, including Engineers, Designers, Product Managers, and Senior Engineering Leadership, to shape the future direction of our web application ecosystem. As a Principal Engineer, you will not only lead process enhancements to boost team velocity but also cultivate a culture of product-focused engineering excellence by providing mentorship and guidance across all engineering tiers.

In this role, you will be building and scaling a workflow engine & journey editor to easily define and orchestrate customer experience across Narvar products

Day-to-day

• Architectural Leadership: Take ownership of the architectural vision for new product platforms, steering them to deliver impactful business outcomes while enhancing and extending existing ones.
• Scalable Architecture: Develop and implement scalable architecture solutions, actively participating in a dedicated team to deliver robust projects that meet the highest standards of quality.
• Code Quality and Best Practices Advocacy: Lead by example in writing high-quality, modular, and functional code, while championing best practices in system design, coding, performance optimization, and testing.
• Building: Lead (hands-on) the development of products - balancing between long term and short term goals. It could mean: at times focusing on highly concurrent and distributed systems, ensuring their efficiency, reliability, and scalability and at times putting together a quick POC to exercise the assumptions.
• Collaboration and Stakeholder Engagement: Collaborate closely with cross-functional stakeholders, including Product, Design, Sales, and Engineering Leadership, to translate business requirements into actionable plans and drive alignment towards strategic objectives.
• Mentorship and Knowledge Sharing: Provide mentorship and guidance to junior engineers, fostering their growth in areas such as design, coding, and troubleshooting, while actively contributing to the development of a strong engineering talent pipeline.

What we’re looking for

• Educational Background: BS/MS degree from a top-tier institution or equivalent practical experience.
• Extensive Experience: 15+ years of hands-on experience in backend and end-to-end product development, with a proven track record of architectural design and development in enterprise applications, integrations, and data infrastructure.
• Technical Proficiency: Demonstrated expertise in designing, developing, debugging, and operating resilient distributed systems, coupled with experience in managing large, complex systems in cloud environments.
• Delivery Excellence: Proven ability to deliver efficient, scalable, reliable, and maintainable customer-facing systems within established timelines, showcasing a deep understanding of system scalability and performance optimization.
• Initiative and Impact: Fearless initiative-taking mindset with a track record of making substantial contributions to organizational goals and driving impactful change.
• Communication Skills: Excellent organizational and communication skills at all levels, with the ability to effectively articulate customer and technical requirements to diverse stakeholders.
• Technical Proficiency: Deep hands-on expertise in Java and one or more server-side languages such as Go, Kotlin, Scala, or Rust, along with extensive experience in designing, building, and integrating RESTful APIs.
• Database and Cloud Experience: Proficiency in designing and scaling relational and NoSQL database platforms (e.g., MySQL, Postgres, Cassandra, DynamoDB, MongoDB, Redis, Elasticache), coupled with experience in cloud computing platforms such as AWS or GCP.
• Product Development Experience: Extensive experience in building high-volume, high-performance, and highly available SaaS or consumer-facing products, with a strong understanding of containerization, Kubernetes, and CI/CD tools.
• Startup Experience: Previous experience in startup environments is strongly preferred, demonstrating adaptability, agility, and a proactive approach to problem-solving in dynamic settings.

This role represents a unique opportunity for a seasoned engineering leader to make a transformative impact on Narvar's product evolution journey, driving innovation, scalability, and engineering excellence across the organization. If you are passionate about shaping the future of technology and thrive in a collaborative, high-growth environment, we encourage you to apply.

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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