PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.
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Principal Software Engineer - Operations Cloud Applications
PagerDuty is seeking a Principal Software Engineer to join our Incident Management team. As a Principal Software Engineer on our Operations Cloud Applications team, you’ll be part of a fast-moving, high-performing, and innovative team, tackling some of the most challenging problems in the company. You'll be a technical leader that shapes the future of PagerDuty’s Operations Cloud Applications (AIOps, Incident Management, Customer Service Ops, Status Pages and Integrations) and across Product and Technology.
As an SME, you will be consulted with and leaned on to make critical technical decisions. You will bring a long term point of view to the organization, working closely with the Product and Engineering leaders, create Long Range Plans for technical strategy that aligns with the company’s 3+ year goals. You bring a strong foundation on building enterprise SaaS products, excellent communication and leadership skills, cross functional collaboration and the ability to see the big picture.
In this strategic role, you will drive innovation, mentor engineering teams across multiple domains, and architect robust, scalable systems that empower our customers to manage complex operational landscapes. You will be expected to work collaboratively with product leaders, engineering peers, customer success experts, and external partners.
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
This role is expected to come into our Toronto office 1 day/month, so you can thrive in your new role and fully embrace being a Dutonian!
Key Responsibilities:
- Think long term and create an evolving 3-year vision for PagerDuty’s Operations Cloud Applications (AIOps, Incident Management, Customer Service Ops, Status Pages and Integrations).
- Lead and drive technical decisions across multiple initiatives. In other words, provide direction to the question “what should we build next, why, and how”.
- Be a coach and mentor to Staff or other senior engineers and build a strong bench.
- With 30,000+ global customers, 1M end users and growing, you’ll be solving really interesting technical challenges to scale our business to keep up with demand.
Basic Qualifications:
- 10+ years as an engineer designing, developing, and managing customer-facing SaaS applications and distributed systems.
- Strong experience in designing, building, and maintaining large systems with scalability, availability, and performance requirements.
- Expertise in some/all of the following: Elixir, JVM, Ruby on Rails, Kafka, React.
- Public cloud engineering on AWS (preferred), Azure, or GCP platforms.
Preferred Qualifications
- Innovation Mindset: A passion for pioneering new technologies and continuous improvement, coupled with the flexibility to evolve strategies in a fast-paced, dynamic environment.
- Problem Solving: A proven track record of architecting and deploying complex solutions that are both robust and scalable. Ability to evaluate, anticipate, and mitigate potential risks in high-availability systems.
- You are a leader: You influence without authority, and get things done
- You collaborate well with others, and have excellent communication skills
- You bring deep domain and technical expertise
- You have a passion for developing elegant and well-designed frameworks.
- You can prioritize and execute multiple tasks in a highly dynamic environment with a results-oriented mindset.
The base salary range for this position is 177,000 - 263,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
Not sure if you qualify?
Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.
Where we work
PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.
How we work
Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.
- Champion the Customer | Put users first to design great products and experiences.
- Run Together | Build strong teams that amplify our impact on users.
- Take the Lead | Disrupt and invent to be the first choice for users.
- Ack + Own | Take ownership and action to deliver more efficiently to users.
- Bring Your Self | Bring your best self to build empathy and trust with users.
What we offer
One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.
Your package may include:
- Competitive salary
- Comprehensive benefits package from day one
- Flexible work arrangements
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
- Paid volunteer time off - 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.
Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
Top Skills
What the Team is Saying
What We Do
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.
Led by CEO Jennifer Tejada, two-thirds of the PagerDuty board is classified as non-white, with women making up nearly half of all board members. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.
PagerDuty is Great Place to Work-certified™, a Fortune Best Place to Work for Women, and a top rated product on TrustRadius and G2.
Go behind-the-scenes @PagerDuty on Instagram.
We’re also hiring, visit https://www.careers.pagerduty.com/ to learn more.
Why Work With Us
PagerDuty offers a hybrid, flexible environment where ambition thrives. We champion innovation, learning, and growth through our core values: Champion the Customer, Take the Lead, Run Together, Ack & Own, and Bring Your Self. Our commitment to inclusivity reflects the global diversity we serve. Join us!
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PagerDuty Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We offer a hybrid, flexible workplace, while also providing ample opportunities for connection in-person and virtually with your colleagues.
