Sales Operations Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Sales Operations Manager

The Sales Operations Manager is a member of the broader Revenue Operations team and will act as a business partner to sales leaders in the Asia sub-region of APAC.

This role functions as the key operational point of contact in the region.

This role opens up opportunities for candidates based Malaysia or Philippines.

What You Can Bring to Genesys;

Key Responsibilities, (including but not limited to):

• Business Analytics: Track and analyze key metrics – deal bookings, quota attainment, and forecast accuracy.

• Participate in weekly sales forecast calls and associated reporting for sales management.

• Act as single point of escalation for regional sales teams to manage forecasting, process issues relevant to quota and booking issues, reporting queries, and Salesforce account issues across all verticals in Asia sub-region.

• Manage regional reporting requirements including but not limited to:

• Provide input to remove duplication of effort and ensure we are leveraging centrally produced sales and revenue operations dashboards and reports where possible.

• Work with leaders to ensure regional reporting requirements are captured including efforts aligned with global reporting initiatives.

• Support APAC Operations Senior Director in collating sales quota and pipeline reports, sales metrics and data, and presentations for Quarterly Business Reviews (QBRs).

• Provide insights into effectiveness of specific programs and opportunities and report progress against budget and forecast.

· Revenue Operations Excellence:

• Primary business partner for regional operations director.

• Work with leaders to drive Globally Consistent (Minimum) Cadence schedule and drive Salesforce hygiene.

• Support Revenue Operations Specialists, when necessary, with field process issues/booking issues etc.

• During close periods closely monitor “to go” deals for the region and ensure deals progress through booking process and work with Account Executives to resolve any issues as they arise, ensuring the unit leaders are kept abreast of any issues as they arise.

• Proactively conducts analysis on KPIs to include win-loss, indirect bookings, cloud-mix, new strategic campaigns and ad-hoc analysis.

• Build dashboards to track key metrics and pipeline visibility to initiatives.

· Measures for Success:

• Ability to deliver data and insights in a clear and concise manner.

• A willingness to learn new software and tools to enable better decision making by sales business partners.

• Able to operate successfully in a lean, fast-paced organization, and to create a vision and organization that can scale quickly.

• Demonstrates ability to take on projects and take feedback from key stakeholders.

You’ve been there and done this…

• Bachelor’s degree Business, Statistics, Computer Science, or a related field is desirable.

• Proven experience with the development and implementation of systems/tools utilized for Salesforce, variable compensation, revenue reporting, and sales forecasting.

• Understanding of sales processes and pipeline management.

• Advanced proficient in Excel leveraging Tableau, advanced formulas, pivot tables, and modelling experience.

• Proficient PowerPoint skills with experience preparing board level presentation materials.

• Experience building and modifying reports on Salesforce CRM Lightning.

• Strong attention to detail.

• Strong team player with ability to work cross culturally within and across business units.

• Responsible for improving processes, systems, and products to enhance sub functional/regional/team performance. Works on problems where analysis of information requires evaluation a variety of factors. Devises solutions based on limited information and draws on prior experience and precedents to resolve issues. Uses evaluation, judgment, and interpretation to select right course of action.

• Enhances relationships and networks with senior internal/external partners who are not familiar with their business area's subject matter, often requiring persuasion or clear explanation of data and concepts. Adapts style to differing audiences and often advises others on difficult matters.

• May be responsible for providing guidance, coaching and training to other employees within job area. May manage projects at this level, requiring responsibility for the delegation of work and the review of others' work product.

Preferred Requirements:

• Tableau and Clari experience preferred.

• Minimum 5+ years professional experience in sales or revenue operations and systems administration with Salesforce.

• Experience with Go-to-market strategy strongly preferred.

• Strong written and verbal communication skills with a track record of presenting to senior management.

Please note that Genesys will not accept resumes from agencies at this time.

To be eligible to apply for this role you must be legally permitted to work in the countries advertised.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.