Principal Program Manager

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Atlassian's mission is to help "unleash the potential of every team" and this is the guiding light behind everything we do. We have developed well-known products (e.g. Jira, Bitbucket, Confluence, Trello) that fit in the fabric of teamwork across different types of teams and the processes to help every team succeed.
As an Program Manager in ITSM, you will drive key program(s) or delivery areas within ITSM. You will work closely with product, design and engineering leaders , alongside multiple teams in a particular ITSM pillar.
Successful candidates will have a solid balance of multi-disciplinary program management leadership as well as technical capabilities. This candidate should have demonstrated excellent leadership, along with superior organizational and communication skills in leading teams and programs to deliver successful outcomes. In addition, the right candidate will possess learning agility to learn and understand business strategy, and then align technical architecture with an understanding of the product strategy. This will allow the team to make decisions to accelerate initiatives.
Experience and Qualifications:

• Minimum:
  
  • A technical background preferably with a degree in Computer Science or equivalent work experience
  • ~10 years of leadership experience on software teams as program manager
  • Excellent written and oral communication skills
  • Experience leading projects spanning multiple teams in multiple timezones, covering all of the following
    
    • Accountable for creating and driving the schedule
    • Making critical and timely decisions to keep project on track
    • Tracking and managing risks and dependencies
    • Communication to stakeholders
  • Collaborate across teams to evolve delivery standards, engineering processes and developer productivity tools
  • Experience using metrics to raise the bar on software development processes for cloud/SaaS teams
  • Modern SaaS architecture, development and operational experience

Responsibilities

• Manage technical programs of medium to large cross-organizational scope (multiple teams and product areas) from end to end
• Manage often high volume and high complexity dependencies and risks between teams by aligning stakeholders and escalating effectively
• Measure, track and report on success metrics for programs including major risks
• Develop and/or deliver proactive communication for programs with all levels in the company
• Be a sparring partner on the product strategy with the leadership team
• Drive, facilitate and close technical discussions to unblock program outcomes
• Apply your technical understanding to support, challenge and negotiate delivery timelines
• Be a champion for change in program management and deliver best practices

Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .