Principal Program Manager, Global GTM Onboarding

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
About the team and role:
Klaviyo's GTM Enablement team supports over 1,000 sales and customer success professionals who are driving revenue and growth at one of the fastest-growing companies in the SaaS industry. Our mission is to be a consistent, reliable resource for our teams, enabling them to perform more efficiently, expand their skills, and support Klaviyo's long-term strategy.
We are expanding our team and looking for a Principal Program Manager, Global GTM Onboarding to build and manage a comprehensive onboarding curriculum for our global sales teams. You will play a critical role in shaping the experience of new GTM hires, ensuring they ramp quickly and effectively across multiple segments and geographies.
As the lead for GTM onboarding, you will own the strategy for creating and executing a scalable, efficient, and impactful onboarding experience. You will work cross-functionally with Sales, Customer Success, Operations, and other teams to deliver onboarding programs that align with Klaviyo's business goals.
Please note this would be a hybrid role with the expectation of 3 days/week in either our Boston, Denver, or San Francisco office.
How you'll make a difference:

• Design, build and iterate a scalable curriculum for onboarding new GTM hires across various segments and geos, ensuring alignment with Klaviyo's sales strategy and objectives.
• Facilitate onboarding sessions to ensure the smooth transition of new hires into the business, adapting content for different regions and segments.
• Create onboarding content that solves for how GTM reps prefer to learn. We are looking for someone to innovate on how content is delivered to create engaging and impactful learning experiences.
• Communicate with and empower sales leaders to bring them along for the ride in ramping their new hires.
• Select and implement the technology that powers the onboarding experience, ensuring a seamless and engaging process for all participants.
• Own the reporting and readout strategy, establishing a cadence for sharing insights on onboarding progress and effectiveness with leadership and stakeholders.
• Create systems for visibility into the curriculum that enablement partners can leverage to reinforce key concepts and support new hire ramping.
• Determine program KPIS and leverage data to report out on new hire onboarding progress, impact to ramp time; make changes to program as necessary to deliver impact where needed
• Continuously iterate and improve the onboarding experience based on feedback from participants, stakeholders, and metrics on ramp time and productivity.

Who you are:

• 2+ years of experience in an onboarding program management role within GTM Enablement, with a focus on designing and executing global onboarding programs at a high growth, fast paced SaaS company.
• Prior experience working within GTM functions (Sales, Customer Success, etc.) in a SaaS environment is a strong plus.
• Proven ability to build scalable onboarding programs that cater to multiple geographies and market segments.
• Experience in curriculum design and technology selection for enablement or training programs.
• Strong data-driven mindset with experience in building and utilizing reporting systems to track progress, analyze gaps, and measure the effectiveness of onboarding programs.
• Exceptional facilitation skills with the ability to lead sessions, whether for small groups or larger audiences, adjusting for various learning styles and needs.
• Demonstrated experience working cross-functionally to align onboarding programs with business goals, GTM strategy, and Product Marketing (among others).
• Strong organizational and project management skills, with a history of driving process improvements and achieving operational excellence.
• Ability to work in a fast-paced, dynamic environment and adapt to evolving priorities.
• Energetic, methodical thinker with the ability to execute on complex programs.

Massachusetts Applicants:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards to find out more about our Total Rewards package.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Base Pay Range For US Locations:
$124,000 - $186,000 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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