Job Overview
As a Principal Product Operations Manager, you will shape and direct the organization’s product operations strategy, driving innovation and efficiency at the highest level. You will oversee the implementation of comprehensive operational plans and strategic initiatives. You will partner with executive leadership to align operations with long-term business goals, ensuring the organization thrives and excels.
What you will do:
· Complex Problem Solving: Address high-level operational challenges, anticipate potential risks, and develop robust solutions.
· Operational Excellence: Drives strategic optimization of product development processes and lifecycle management by implementing best practices and scalable processes organization-wide.
· Storytelling with Data: Craft and deliver data-driven narratives that inspire action and drive stakeholder buy-in across the organization.
· Change Management: Manage large-scale operational changes, ensuring smooth transitions, effective communication, and adoption across teams.
· Lead Across Teams: Is maze-bright at strategically driving, influencing & aligning teams at VP/Sr-Director levels & below.
· Mentor and Coach: Lead and mentor teams, fostering a culture of innovation, accountability, and high performance.
· Support Enterprise Planning and rhythms of business: Support enterprise planning and rhythms of business at the organizational level.
What we are looking for:
· 10 or more years of prior experience working in product operations, product management, business consulting, project management or in an operational role that worked closely with product team.
· Strong understanding of product management principles and practices, with experience working in agile environments.
· Strategic thinker with strong analytical and problem-solving skills, with the ability to translate data into actionable insights and recommendations through storytelling.
· Exceptional communication, leadership, and influence; ability to drive organizational change and innovation.
Preferred Experience, Qualifications, and Skills
· Bachelor’s degree in a relevant field; a Master’s degree or MBA is preferred. Additional certifications in Product Management or leadership can be advantageous.
· Previous experience and strong interest in financial services, payments, or B2B industry a plus.
Additional Information
• Ability to travel domestically up to 25%
• Preferred Location: Charlotte
About AvidXchange
AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,600 teammates working in one of our 5 offices across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®.
Who you are:
- A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown.
- Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
- Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.
What you’ll get:
AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.
AvidXers enjoy:
- 18 days PTO*
- 11 Holidays (8 company recognized & 3 floating holidays)
- 16 hours per year of paid Volunteer Time Off (VTO)
- Competitive Healthcare
- High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
- 100% AvidXchange paid Dental Base Plan Coverage
- 100% AvidXchange paid Life Insurance
- 100% AvidXchange paid Long-Term Disability
- 100% AvidXchange paid Short-Term Disability
- Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
- Onsite Health Clinic with Atrium Health** - available to Teammates and their eligible dependents
- 401k Match up to 4%
- Parental Leave: 8 weeks 100% paid by AvidXchange***
- Discounts on Pet, Home, and Auto insurance
- BrightDime Financial Wellness Tool, offered free to teammates
- WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
- Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
- Onsite gym fitness center, yoga studio, and basketball court****
- Tuition Reimbursement up to the federal maximum of $5,250*****
- Hybrid Workplace Flexibility
- Free parking
*Fully granted from beginning of year, pro-rated if hired mid-year
**Charlotte location only
***Must be full-time for at least 3 months
****Charlotte location only
*****Must be full-time for at least one year
Equal Employment Opportunity
AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.
What We Do
AvidXchange is the accounts payable automation industry leader for mid-market businesses serving more than 5,550 customers & 400,000 suppliers nationwide.
