Principal, Product Manager - Marketplace & Dispatcher

Step into the world of Mrsool—where convenience meets innovation! As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store.

What sets Mrsool apart is its commitment to providing an unmatched "order anything from anywhere" experience. Using Generative AI, we analyze customer instructions in real-time and search across 100,000+ restaurants and stores to find exactly what they need. Our cutting-edge technology, combined with a vast fleet of dedicated on-demand couriers, ensures fast and reliable delivery—no matter how far or remote the location may be.

But don’t just take our word for it—Mrsool is consistently rated among the highest of all major delivery platforms, earning top reviews on both the Apple App Store and Google Play Store. Our commitment to a flawless, personalized experience has earned the trust of millions across the region, making Mrsool the go-to delivery app for a generation that demands both convenience and excellence.

Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button.

The Job in a Nutshell💡

We are looking for a Principal Product Manager – Marketplace & Dispatcher Operations to lead the design, optimization, and scaling of our 3-way marketplace (Users, Couriers, and Merchants).

This role is pivotal in ensuring supply-demand equilibrium, dispatch efficiency, and pricing optimization to enhance operational performance. You will use pricing as a strategic tool to drive marketplace liquidity, improve fulfillment job rates, and optimize cost efficiency.

To truly understand the pain points of couriers and operational challenges, you will be required to travel and participate in hands-on deliveries, gaining first-hand insights into the field realities that shape product decisions.

As a first-principles problem solver, you will own end-to-end product strategy, execution, and continuous iteration, combining data-driven decision-making with deep marketplace understanding. Your work will directly impact growth, efficiency, and user satisfaction.

Ready to redefine the on-demand economy? Apply now!

What You Will Do💡

• Marketplace & Dispatch Optimization – Own supply-demand dynamics by optimizing pricing, incentives, and dispatch algorithms to balance the ecosystem. Enhance the dispatch system to improve efficiency, reduce fulfillment time, and increase courier earnings. Optimize real-time matching, batching, and routing logic to boost order density and lower costs. Collaborate with data science, engineering, and operations to build predictive models for supply allocation, courier availability, and order ETAs. Conduct hands-on research by participating in deliveries to identify operational inefficiencies.
• Pricing & Incentive Strategy – Leverage pricing as a strategic tool to balance supply, demand, and unit economics. Design dynamic pricing models that adjust fares and incentives based on real-time conditions. Develop efficient courier incentive structures to ensure peak-hour availability. Use data-driven experimentation (A/B testing) to refine pricing models and improve profitability.
• Product Strategy & Execution – Define and drive the vision, strategy, and execution roadmap for marketplace and dispatch operations. Lead cross-functional teams to build scalable, high-impact solutions. Establish KPIs to measure and enhance marketplace efficiency. Continuously experiment, iterate, and optimize based on user behavior and business performance.
• Stakeholder Management & Executive Communication – Effectively communicate insights, roadmap progress, and product impact to C-level executives and cross-functional teams. Align product decisions with business objectives while collaborating with finance, strategy, and operations teams. Present data-backed recommendations to influence executive decision-making.
• Data & User-Centric Decision Making – Use data science and analytics to forecast demand, optimize supply availability, and refine dispatch models. Monitor and enhance fulfillment rates, courier earnings, customer satisfaction, and unit economics. Identify bottlenecks and drive product-led solutions. Deeply understand courier, customer, and merchant needs through user research, market trends, and data analysis to ensure marketplace fairness, transparency, and long-term engagement.

• First-Principles Thinker: You deconstruct problems to their fundamentals and build innovative solutions from scratch.
• Doer & Execution-Obsessed: You balance speed and quality, driving results with an ownership mindset.
• Pricing & Marketplace Expert: You understand how pricing influences supply-demand balance and overall marketplace health.
• Analytical & Data-Driven: You thrive in structured problem-solving, using data and experimentation to guide decisions.
• Exceptional Communicator: You can translate complex marketplace challenges into clear, actionable insights for different stakeholders.
• Experience in 3-Way Marketplaces: You have a deep understanding of supply-demand mechanics, pricing models, dispatch logistics, and incentive design.
• Hands-On Mindset: You are willing to travel and participate in deliveries to gain a first-hand understanding of operational challenges.
• Strong Tech & Business Acumen: You collaborate effectively with engineers on API-driven solutions while making strategic business decisions.
• Experience in High-Growth & Scalable Products: You have worked in fast-moving, high-scale environments like mobility, logistics, or on-demand marketplaces.

Who Will Excel❓

• 8-12 years of experience in Product Management, with at least 4+ years focused on marketplace, dispatch, or pricing optimization.
• Tier 1 educational background preferred (IITs, IIMs, ISB, BITS, NITs, or equivalent top-tier institutions).
• Experience working with data science teams on ML-driven pricing, matching, and supply allocation models.
• Proficiency in SQL and analytics tools to work hands-on with data.
• Experience in high-frequency transaction environments like food delivery, ride-hailing, or e-commerce.

• Inclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and provides flexibility. Whether you prefer remote, in-office, or hybrid work arrangements, we accommodate your needs.
• Competitive Compensation: Our compensation packages are competitive and include potential share options for certain roles. 
• Personal Growth and Development: We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment.
• Autonomy and Mentorship: You’ll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company's growth.