Specialist, Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, Product Management

Our Purpose:

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview:

The ‘Business Intelligence’ division at Mastercard is responsible for providing unique, actionable business intelligence insights leveraging Mastercard's proprietary data to deliver analytics at scale to our principle partners. Our goal is to deliver an exceptional all-in-one platform experience, leveraging big data analytics, best-in-class software engineering, and proprietary analytic techniques to enable differentiated and actionable insights for our customers. Our business intelligence platform spans many capabilities across dashboarding, reporting, data availability tools, and next gen analytic capabilities. To achieve this:
• We harness the power of real-time, anonymized, aggregated transaction data; powerful software platforms; and a wealth of expertise
• We empower customers to make better data-driven decisions by unlocking a holistic view of consumer behavior beyond their four walls and distilling actionable insights from data

MasterCard Data & Services is seeking an accomplished Specialist, Product Manager to support the evolution of its Mastercard Intelligence Center products. These products are at the heart of a world-class analytics eco-system built on a universe of behavioral data. They help everyday business users to make smarter data-driven decisions which move the needle on business performance. Our Product Managers are listening to our customers and driving new innovations in self-service analytics and diagnostics.

Product Managers in Data & Services at Mastercard:
• Translate a deep understanding of our customers into products and solutions that drive significant customer value
• Balance the long-term direction of a product with today’s needs and constraints by fully understanding the technical, competitive, and commercial contexts of our products
• Act as connectors to ensure the commercial success of our products by working with Sales and Marketing while ensuring technical success through close partnership with Technology teams
• Drive globally-relevant solutions by understanding regional needs and tradeoffs, and build scalable products that serve an array of customer segments
• Set product direction with coordination, not isolation—taking into account how our products all work together to serve customer needs

Job Overview:
Support data strategy, validations, and customer operations across all of Mastercard’s Business Intelligence suite of products. Develops guardrails, establishes best practice templates, and engages with cross-functional stakeholders to ensure timely, and robust data systems. Supports data democratization efforts, our analytic data lake projects, operational excellence, usage analytics, and developer / data science experience. Defines business and technical requirements and manages relationships of technical resources and our global technology organization to maintain these efforts.
Major Accountabilities:
• Leads data validations and customer operations efforts, with a heavy emphasis on data lineage, data democratization, and setting up robust data processes to support data integrity
• Supports broader Mastercard data strategy efforts, including our data democratization efforts, analytic data lake, and other operational excellence efforts
• Supports our analytics, developer and data science experience efforts
• Supports global product usage data strategy, including usage tracking, KPI definition, and maintenance of our various product tracking systems
Education:
• Bachelor’s degree in business, data science, information technology, or equivalent work experience
Knowledge / Experience:
• 2-4 years related work experience, preferably in Financial Services
• Experience in product management, product development, data science, data engineering, and/or project management desirable
Skills/ Abilities:
• Experience with data analytics tools and big data (SQL, Hadoop, etc.)
• Strong interpersonal, written and verbal communication skills
• Strong organizational, planning and follow-up skills
• Strong analytical skills desirable
• Business Acumen with the ability to provide solutions that drive positive results to the customer and MasterCard
• Self motivated with a proven track record of delivering success while operating within a team
Work Conditions:
• General office environment

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.