Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We’re seeking a passionate Principal Product Manager to drive the evolution of our Email Messaging and Digital Outreach Campaign capabilities and integration with our existing outbound orchestration assets. Your expertise in building products for email marketing, multi-channel campaign management, Proactive Outreach, Sales/Lead generation and orchestration, and SaaS platforms will shape the future of our Digital engagement strategy. The ideal candidate will collaborate cross-functionally with product, engineering, content, and marketing teams to refine and craft cutting-edge Digital Engagement products. We're looking for a visionary with a 'can-do' attitude, strategic prioritization skills, a thorough understanding of our tech landscape, customer-centric thinking, and a zeal for achieving tangible outcomes. You will be at the forefront of CCaaS innovation.
Location: Remote / Global
Key Responsibilities:
- Focus on delivering innovative AI-powered email solutions for personalization, automation, and actionable insights.
- Define and execute a multi-year product strategy and roadmap for Email Messaging and Digital Campaign management Integration for CCaaS.
- Lead the design and development of advanced email marketing tools, including dynamic segmentation, personalization, A/B testing, and campaign orchestration.
- Collaborate with engineering teams to develop features like email templates, drag-and-drop editors, analytics dashboards, and outbound orchestration module integration.
- Partner with customers and internal teams to deeply understand pain points and use cases, driving continuous improvement and innovation.
- Incorporate cutting-edge capabilities like AI-driven email responses and campaign recommendations to enhance usability and ROI.
- Perform in-depth market research to uncover growth opportunities and align with evolving consumer demands. Collaborate with GTM teams to design product marketing strategies.
- Bring a well-versed background in Email Marketing or multichannel marketing software.
- Stay ahead of emerging trends and innovations in Digital channel engagement to inform product direction.
- Chart the product's lifecycle, ensuring a strategic roadmap from ideation to market launch.
- Lead multidisciplinary teams by fostering innovation and driving the creation of superior products.
Requirements
- Bachelor’s degree in Computer Science, engineering, business, or related field; an MBA or similar advanced degree is preferred.
- 7+ years of experience in software product management, preferably within an enterprise SaaS environment, specifically with a leading Digital-first engagement vendor (such as Zendesk, Salesforce, Freshdesk, Genesys, Nice), Email Marketing leader (such as Klaviyo, Mailchimp, Constant Contact, HubSpot) or a leading multichannel marketing platform/hub (such as Iterable, Braze, SFDC Marketing Cloud, Clevertap).
- Fluency in understanding API and developer documentation.
- Strong analytical and problem-solving skills, knowledge of user needs, and market dynamics.
- Expertise in using data to drive decision-making, with experience managing beta programs, gathering user feedback, and conducting A/B testing to validate product directions.
- Excellent collaboration skills, with the ability to motivate and guide a product development team, work effectively across functions, and lead through influence in a global team environment.
- Expertise in crafting and executing robust product and marketing strategies with strong communication skills.
Bonus Points
If you have a fervent passion for innovation, armed with hands-on experience in Design Thinking, experience-based roadmapping, lean startup methodologies, and other progressive innovation practices.
Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
The US base salary range for this role is below.
$144,500—$326,200 USD
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Top Skills
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
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