The Global Business Services (GBS) Network Operations team oversees and supports Wolters Kluwer’s Enterprise Network, spanning multiple public/private clouds, data centers, and offices in North America, Europe, and Asia Pacific. As part of this team, this role will be responsible for the maintenance, support, and development of our Enterprise Network, which spans over 150 global locations and is integral to the company's success. You will provide reactive support for customers' networking issues and proactive project work to enable our Enterprise Network Transformation initiatives. This is a hands-on role and presents an exciting opportunity for anyone passionate about working with large-scale Enterprise Networks, especially with a focus on public cloud technologies.
KEY RESPONSIBILITIES
- Develop and implement network strategies that align with organizational goals including key network components/platforms, such as Cloud Networks (AWS or Azure), switches, routers, VPNs, and firewalls, from a variety of vendors (e.g., Cisco).
- Lead network projects from conception through to completion.
- Mentor and train junior network engineers and other IT staff.
- Lead technical teams in troubleshooting and problem resolution, escalating problems to appropriate team members or vendors as required.
- Stay updated with the latest industry trends and technologies.
- Ensure compliance with industry standards, regulations, and best practices. Assisting in audit & compliance activities by providing required evidence and input.
- Implement timely and practical solutions to restore functionality.
- Monitor network performance to ensure optimal operation and capacity of key network locations and equipment daily
- Maintain network documentation, including configurations, cabling layouts, diagrams, and operational procedures and protocols.
- Collaborate with various teams, departments, or external vendors to guarantee that the network meets the organization's requirements.
- Show adaptability in your methods, maintain composure in stressful situations, and ensure effective communication across various levels and regions.
- Ensure adherence to strict deadlines and manage projects effectively, encompassing both the installation and decommissioning of hardware.
- Participate in planning and implementing changes to the network, including the installation of new equipment, software updates, and configuration changes.
- Demonstrate flexibility in your approach, remain level-headed under pressure, and communicate effectively at different levels and across regions.
QUALIFICATIONS
You need to have.
- 10+ years of hands-on experience building, supporting and maintaining wireless networks for campus environments in a highly redundant network with an emphasis on Cisco wireless within a cloud infrastructure deployment ; 10+ years of hands-on experience building, supporting and maintaining of Network Policy & Network Access control tools such Cisco ISE or Cisco Prime
- Experience and ability to troubleshoot AP connectivity issues, wireless client devices and monitoring of various WLAN technologies and topologies
- Experience with various wireless tools such as Spectrum Analyzer, Protocol Analyzer, Ekahau Site Survey Tools and WireShark.
- CCIE Wireless, CCNP Wireless or 300-415 ENSDWI Certifications are highly desired
- Experience level knowledge of IP networking, L2/L3 network protocols (BGP,OSPF, e.t.c), LAN/WAN, TCP/IP, DHCP, DNS, routing, SNMP, and QOS
- Understanding of Zero Trust IT security model and Web Content Filtering solutions such as Zscaler or Palo Alto Networks.
- Demonstrated ability with scripting, coding, and automation (e.g., Python, Ansible, Terraform)
- Cloud certifications such as AWS CLF-C02 and/or Azure AZ-700 or equivalent
- Experience in working with complex troubleshooting & debugging, supporting Secure Cloud Networks (Azure, AWS, or Google).
- Experience working in large enterprise environments.
- Bachelor's degree in relevant field or 6+ years of experience
We'd love to see.
- Experience with Cisco Wireless LAN Controllers (WLC) , SDWAN, and DNA is highly desired
- Experience with InfoBlox DDI is highly desired
- Operational experience with CloudFlare Proxy/CloudFlare DNS.
- Advanced networking certifications (e.g., 300-415 ENSDWI,CCNP, JNCIP, CCIE, etc.)
- Cloud certifications ANS-C01 or equivalent
- Zscaler certifications in Zscaler for Users SSE, Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA) and/or Zero Trust Certified Associate (ZTCA)
- Familiarity with observability and monitoring tools such as SolarWinds, Thousand Eyes, Grafana & Prometheus
- Experience with CloudWatch and/or Azure Monitor
Education & Certifications
- BS /MS or equivalent work experience
Travell requirements
Position requires occasional travel on a domestic and international travel
Benefits:
A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html
Diversity Matters
Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.
Compensation:
Target salary range CA, CT, CO, HI, NY, WA: $147,200-$208,350
Top Skills
What We Do
Wolters Kluwer (www.wolterskluwer.com) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Founded in 1836 and headquartered in Alphen aan den Rijn, the Netherlands, the company serves customers in over 180 countries, maintains operations in over 40 countries and employs 18,600 people worldwide.
Wolters Kluwer reported 2019 annual revenues of €4.6 billion. Listed on Euronext Amsterdam, Wolters Kluwer shares (WKL) are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
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