Principal Business Strategy - Operations Strategy

Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
What You'll Do
This role supports Marketing, Cards, and Customer Service priorities across several key lines of business via planning, prioritization, Compliance & Risk Management, and project execution. The role is responsible for delivering customer experience that builds customer loyalty and engagement while driving business value and managing risk for the organization. Key responsibilities may include developing business and/or customer service strategies, performance updates, and optimization strategies.
This role also works closely with Marketing, Cards, and Customer Service leadership to align on goals, priorities, and continuous improvement opportunities across all servicing channels.
How You'll Do It

• Manages the development and implementation of business and/or customer service strategies, performance updates, and optimization strategies that support business goals.
• Mitigates business risk while designing process and strategy changes which improve key performance indicators within span of control.
• Drives continuous improvement through process discipline and innovation by partnering with technology and/or other cross-functional teams to implement digital servicing capabilities to minimize key stakeholder and/or customer experience friction and reduce costs.
• Supports operations and other business partners through design, implementation, administration, and testing of processes and strategies in all business/customer service channels.

Qualifications You'll Need
The Basics

• Bachelor's degree in Marketing, Business Administration and Managment or related.
• 4+ years' Customer Service or Business Related
• In lieu of Education 6+ years' Customer Service or Business Related

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:
Does this job require remaining in a stationary position, including but not limited to, primarily sitting and standing? Primarily remain in a stationary position.
Does this job require the ability to move about inside or outside the work environment to complete the major responsibilities of the job? No required movement about the work environment to complete the major responsibilities of the job.
Does this job require the ability to transport physical objects? If so, provide the weight of the heaviest object the job needs to transport without the aid of machinery or equipment or the weight equivalency with the aid of machinery or equipment. No
Primarily, where is this job performed? Primarily performed indoors in an office setting.
Does this job require the ability to operate equipment or machinery? Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
Does this job require the ability to communicate verbally or in written form? Ability to communicate verbally.; Ability to communicate in written form.
Does the job require travel? No
Bonus Points If You Have

• 6+ years Customer Service or Business Related

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.
Application Deadline:
The application window for this position is anticipated to close on Mar-01-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between $91,000.00 to $153,400.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [email protected] . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
At Discover, we are committed to creating an inclusive and equitable workplace through our Fair Chance Hiring practices. Fair Chance Hiring means that we base our hiring decisions on an applicant's qualifications rather than their criminal record. All our positions are subject to Section 19 of the Federal Deposit Insurance Act. Our applicants go through a background check, and we follow all applicable local laws, including the Los Angeles County Fair Chance Hiring Ordinance ( LA County Fair Chance ).
Applicants must be 18 or older at the time of hire.