Principal Associate, Product Designer

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,
Principal Associate, Product Designer
Position Summary
At Capital One, we don't just hire people - we invest in them. We've worked hard to create and foster a culture that values people, collaboration, integrity, and respect for one another. We pride ourselves in being a place of opportunity that empowers our team of disruptors, dreamers, and doers. We're not your typical bank; we're on a mission to change banking for good by bringing ingenuity, simplicity, and humanity to the work we do. Antiquated legacy platforms have no place here; we're building a leading information-based technology company where you'll be partnering with other talented people across the organization on complex projects, contributing to the value we deliver every day. We measure our efforts by the success our customers enjoy and the advocacy they exhibit, and we succeed only when they do.
Our Experience Design (XD) Team is at the forefront of enriching our customers' digital experiences and represent the voice of our customers. We are seeking an exceptional Principal Product Designer with a core strength in mobile app design to join our XD team, reporting directly into our Manager of Product Design. At Capital One, we champion a thriving environment of collaboration, authenticity and healthy critique, in which we honour diversity of thought, create a culture of belonging, and elevate one another.
About you
Mobile UI/UX Core Skills

• You have a strong understanding of mobile UI/UX design principles, and user-centred design processes, including information architecture
• You have deep expertise in native iOS and Android design, including Human Interface Guidelines and Material Design
• You design experiences that anticipate user needs, leveraging mobile-native functionality to create intuitive interactions that help users achieve their goals

Technical Skills

• You have experience working closely with mobile product and engineering teams in an agile, iterative, data-informed product development environment
• You have a track record of designing for, and contributing to, design systems
• You understand and apply mobile accessibility best practices, designing for screen readers, voice commands, and assistive touch gestures
• You leverage analytics, user testing, and behavioural insights to refine designs and optimize user journeys

Design Thinking & Problem Solving Skills

• You think user-first, have a bold design perspective, and are rarely satisfied with the first iteration
• You have a mastery in your craft with a passion for extending your knowledge of product design principles, modern design tools, emerging technologies, and industry best practices and trends
• You can think laterally and adapt design methodologies to fit unique project needs

Collaboration & Influence

• You effectively communicate design decisions, influencing cross-functional teams and aligning stakeholders across Product, Engineering, and Leadership
• You communicate complex ideas clearly and persuasively across different audiences, and levels within the organization
• You make informed decisions that balance user needs, business goals, and technical constraints
• You're an innovator who embraces an environment where you can experiment, learn, and change banking for good
• You are regularly sought out by and seen as an expert in product design strategy skills by partner teams

Your key responsibilities

• Collaborate closely with key stakeholders and leaders in design, product management, engineering, and marketing to execute best-in-class UX and product strategies, justify decisions, provide escalation management, and drive OKRs

• Work cross-functionally with our research, product, engineering, and marketing teams to prioritize, plan, and deliver on business initiatives
• Advocate for customer needs in mobile experiences through human-centred design methods
• Define and implement standards and best practices for mobile native design, ensuring consistency across platforms
• Be a key contributor to our Mobile Design System, helping to ensure governance, scalability, and efficiency
• Present and communicate design decisions to various stakeholders across the business
• Monitor and analyze design, emerging mobile technologies, and fintech trends to inform our product roadmap
• Influence and educate product teams new to mobile UX, helping them to integrate user-centered design into their product cycle
• Fully autonomous in leading discovery work with minimal guidance/support

Education and experience
Basic requirements:

• Bachelor's Degree in HCI/UX, Social Science, Psychology, Research, or other related field, or equivalent experience
• 4+ years of Product Design experience with a focus on native mobile (iOS & Android)
• 1+ year of experience leading/mentoring Product Designers with a proven track record of growing design talent
• 3+ years of experience with design thinking and agile methodologies
• 3+ years of experience in mobile product design and delivering actionable insights to leadership
• Strong, proven experience designing for mobile apps
• Strong working knowledge of Figma and other modern design tools

Preferred requirements:

• 4+ years of experience working on consumer-facing mobile products
• 3+ years of experience working with a variety of business partners and delivering outcomes
• Experience designing for motion, micro-interactions, and animations, in mobile apps.

Why join us?
At Capital One, you'll have the opportunity to work on high-impact projects that shape the future of mobile banking. You collaborate with a passionate, diverse team, dedicated to customer-first design, leveraging the latest immobile technology to create delightful experiences.
If you're passionate about native mobile design, user experience, and driving innovation in mobile banking, we'd love to hear from you!
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).