Fraud Intelligence Manager

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,
Fraud Intelligence Manager
Job Description
The FIU team is responsible for the detection and deep dive investigation of ongoing fraud attacks for Capital One Canada's Card business. The team also has a mandate to assist with Law Enforcement inquiries, manage escalated complaints in the fraud space, and perform activities within the Fraud Ring and AML referral program.
The Manager, Fraud Intelligence Unit (FIU) will lead a team of investigators and be responsible for the creation and delivery of team strategy, workflows, and outcomes.
Job Responsibilities

• Support and develop the lead investigators on the team
• Create and deliver a team roadmap to support fraud strategy
• Accountable for maintaining and establishing the team backlog of initiatives
• Create and maintain monitoring to identify fraud attacks, size fraud trends, and measure the impact and effectiveness of mitigation strategies related to an attack or trend.
• Manage the Canada Card Law Enforcement request program, including continuous development of restitution, and recovery practices for prosecuted fraud cases
• Responsible for the effective functioning of the complaint escalation process within the fraud group; including monitoring and reporting for escalated complaints.
• Attend internal/external meetings and seminars to expand professional expertise and maintain positive relationships with Law Enforcement,other Financial Institutions, and the Canadian Bankers Association (CBA)
• Work cross functionally with Process, Product, and Enterprise investigation teams to expand the influence of the Fraud Intelligence Unit
• Drive outcomes that lead to the prevention of fraud loss

Job Requirements

• 10+ years of relevant experience
• Experience leading an investigation team and performing complex investigations into fraud or other financial crime
• Strong analytical skills - you are data driven and have the ability to use quantitative analysis and visualization to tell a story and communicate the value of an initiative
• Ability to work independently with data; including understanding table structures, finding relevant data, testing data quality, and writing SQL queries to support analysis.
• Collaboration - You can work across different job functions that includes tech, product, process, and strategy
• Communication - You can effectively cater communications to the level of audience across different modes

Preferred Qualifications

• Bi-Lingual (French and English)
• Master's Degree in relevant field such as criminology, business administration, accounting
• Experienced in presentation of complex fraud typology and MO
• Experience working with Law Enforcement on criminal investigations and knowledge of relevant Canadian criminal procedure
• Have worked within the BCPIF framework and been a facilitator of certification training
• Certified Financial Crimes Investigator (CFCI) , Certified Fraud Examiner (CFE), Certified Internal Auditor (CIA)
• 5+ years experience developing and monitoring fraud defenses

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).