Principal Architect, Technology Consulting

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Who We Are:

TTEC is a pioneer in customer experience, engagement, and growth solutions. Our 60,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

At TTEC Digital everything we do, every day, helps our clients fuel exceptional experiences for their customers. Together, we help our clients develop strategic customer experience design, integrate powerful data, and orchestrate industry-leading technology. We coach our clients to ensure their employees feel valued, happy and rested - because delivering amazing customer experiences is ultimately an employee-first process. The same is true here, it is the people across our TTEC Digital, VoiceFoundry and TTEC Digital teams that fuel truly exceptional experiences. We embrace the unique, positive, and healthy cultures that our different teams bring, and our leadership prioritizes the promise of work/life balance, continuous education, and high-performance incentives. We have been and will remain a remote first employer, giving you the flexibility to take your career wherever life goes

• Roles and Responsibilities: 




• Able to do requirements elicitation discussions with client on product functionality and system architecture
• Able to perform gap fitment analysis, propose architecture design, review technical and functional solutions, estimation and planning of project delivery
• Able to understand the trade-offs between various design options, configuration, development, integration, migration and administration components of the solution, and take optimal decision.
• Provide inputs on technical design, integration, development, configuration, customization, and document as required.
• Monitor and review and the delivery of solution post development.
• Ability to collaborate with cross functional teams and maintain healthy relationship within groups to support on-going project development.
• Ability to work as part of a team to solve technical problems in varied political and geographic environments
• Ability to multitask. Work on multiple projects and deliver results.
• Participate in training and acquire certifications to up-skill himself/herself.




• Required Skills:




• Engineering graduate with proven track record in software engineering.
• 12+ years of experience in Salesforce ecosystem with expert level understanding of Salesforce platform (Implementation Consulting, Design, Configuration, Development and support)
•  Experience with Salesforce Sales/Service cloud, Marketing cloud. Administration/Configuration, Apex, Visualforce, APIs, data loader, Lightning.
• Certification in Salesforce Platform Developer 1 & 2 certifications is desired.
• Experience with Agile methodology.
• Experience of working in global delivery model .
• Highly motivated self-starter with a desire to "go the extra mile".
• Exceptional verbal, written, presentation and interpersonal communication skills.
• Proven time management skills in a fast-paced dynamic development environment.

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