Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Genesys is seeking a highly skilled and motivated Principal Software Engineer to join our Enterprise Integrations team. The associate will play a crucial role in analyzing, consulting, designing, and implementing large complex integration solutions across various business systems using AWS services. This position requires a deep understanding of AWS architecture and services, technical acumen, and the ability to manage large complex projects and providing consulting and coaching for employees/teams in their technical area.
Job Responsibilities:
Design and Develop Integrations:
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Architect and implement real-time and batch integrations using AWS services such as AWS Lambda, API Gateway, S3, SNS, SQS, and others.
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Ensure integrations are scalable, secure, and maintainable.
Technical Leadership:
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Consult and provide technical leadership on issues within the technical domain, bringing a technical point of view to business problems.
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Lead a team of developers, providing technical guidance and mentorship.
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Conduct code reviews and ensure adherence to best practices and coding standards.
Project Management:
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Collaborate with stakeholders to gather requirements and translate them into technical specifications.
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Manage project timelines, deliverables, and ensure successful project completion.
Performance Optimization:
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Monitor and optimize the performance of integrations.
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Implement best practices for performance tuning and resource optimization.
Documentation and Training:
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Create and maintain comprehensive documentation for integrations and processes.
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Train team members and other stakeholders on the use and maintenance of integrations.
Required Skills:
AWS Expertise:
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Extensive experience with AWS services, particularly API Gateway, Lambda, SQS, SNS, and other related services.
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Strong understanding of AWS architecture and best practices.
Programming Skills:
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Proficiency in Java and experience with Java frameworks such as Spring Boot or Quarkus.
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Knowledge of other programming languages (e.g., Python, JavaScript) is a plus.
Integration Experience:
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Proven experience in designing and implementing real-time and batch integrations.
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Familiarity with RESTful APIs, microservices architecture, and event-driven design.
Leadership and Communication:
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Strong leadership skills with the ability to manage and mentor a team.
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Excellent communication skills, both written and verbal, to effectively collaborate with stakeholders.
Problem-Solving and Analytical Skills:
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Strong problem-solving abilities and analytical thinking.
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Ability to troubleshoot and resolve complex technical issues.
DevOps and CI/CD:
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Experience with DevOps practices and tools such as Jenkins, Docker, Kubernetes, and Terraform.
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Knowledge of CI/CD pipelines and automation.
Security Best Practices:
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Understanding of security best practices in cloud environments.
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Experience with implementing security measures and compliance standards.
Agile Methodologies:
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Familiarity with Agile development methodologies and tools like Jira
Database Management:
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Experience with database technologies such as SQL, NoSQL, and data warehousing solutions.
Continuous Learning:
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Commitment to continuous learning and staying updated with the latest industry trends and technologies.
Qualifications:
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Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field.
- 10+ years of experience of similar role.
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Proven experience in designing and implementing integration solutions using AWS services.
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Strong understanding of enterprise integration patterns and best practices.
Technical Skills:
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Proficiency in AWS services such as AWS Lambda, API Gateway, S3, SNS, SQS, etc.
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Experience with RESTful APIs, SOAP, and other web services.
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Knowledge of data mapping, ETL processes, and data transformation techniques.
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About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
